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Garmin Express "Re-authentication Required"

Has anyone else received a request to enter in your sign-in details when attempting to sync a device through Garmin Express? Once I enter the data and hit "OK" Garmin Express freezes. In the past it was going to a screen with the following message,"Garmin Express in unable to connect to the background service and will close". Now it just freezes. can anyone offer any help or work arounds if this is a common problem?

I tried to attach a photo of the error screen but the limitation of the forum would not accept the picture size.

TP

Top Replies

zuus over 4 years ago +1

I deleted the app from Applications and then opened Finder in ~/Library/Application Support/Garmin and deleted the Express folder there.
Then I reinstalled Garmin Express and voila, login is working again…

All Replies

0 Oso_Polar over 5 years ago

I got exactly the same issue. It started after the last update of Garmin Express.

0 philipshambrook over 5 years ago

Uninstall then reinstall GE.

0 kmhatton over 5 years ago

I'm having the same issue, and I've uninstalled and reinstalled GE three times. Any other suggestions?

0 eder.alvarez over 5 years ago

Any update? 2 months with the same problem here...

0 Davif over 5 years ago

Yup, same issue Re-authentication required and then screen freezes. I've deleted and re-installed but still same issue

0 robotman2 over 4 years ago

Having same problem with GE 6.13.0.0. On a mac-mini running OS 10.13.6. Can't sync Garmin Forerunner 405cx. Reinstalled twice. 2nd time deleted app first. Hangs at login, Did the Safari preference thing from the troubleshooting guide but there is no accept all cookies button anymore. Anymore things to try Garmin?

0 robotman2 over 4 years ago

Just tried to sync on my MacBook (2011), same MAC OS, same version of Garmin Express. No problem. Weird.

0 Queen_Bee_L over 4 years ago

Having the same issue-any updates??

0 AndrewMorgan over 4 years ago

Any updates for this thread? I have the same issue and it is driving me crazy. I get the background service error message and the failure to reauthenticate. I have re-installed GE about 4 times now....
Would love an answer.

0 mag01 over 4 years ago

What helped me was clicking on "Create One" to start the new account registration process instead of logging in, letting the registration window to fully show up, then cancelling the registration and only after that trying to log in.
For some reason I had to log in 2 times, but then I managed to get through.