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6.10 Cannot connect to the Garmin Express Service

Stempnakowski
over 6 years ago
Since updating to GE 6.10 I can no longer launch the app. It quits with the error message 'Cannot connect to the Garmin Express Service.'
Running Mac OS 10.14.1 on a 2015 MacBook Pro 15"
  • 0 over 6 years ago
    Perfectblack2 and perfectblack Looking at the site you posted. That is not an official site for downloading software. If someone needs to download Garmin Express for mac, they should be going here.
    https://www.garmin.com/en-US/software/express

    If you still want to accept the risk, feel free to search for and download it.

    And your original account has been restored.
  • Former Member
    0 Former Member over 6 years ago
    Thanks for letting me know the reason. I agree that I shouldn't post 3rd party link on this forum, sorry for that.

    I hope there would be an upgrade on Garmin express to fix this issue. I'm pretty sure there's a bug on latest Garmin express since this issue can reproduce on 3 different mac with latest OSX.

    Also I would be very appreciated if Garmin can provide an official download link for old version. I took the risk to find an old version(v6.5) of Garmin in a random website and it does fix this issue.
  • 0 over 6 years ago
    Not a problem. Getting late here and I've been deleting spam all night long. Just thought it was another one. :(
  • Former Member
    0 Former Member over 6 years ago
    I have this problem, too. Just discovered this morning after my first run in a couple weeks. I just updated to the most recent version of Garmin Express over the weekend. I tried rebooting, uninstalling and reinstalling, nothing. I finally got my data to upload by installing an old version of Garmin Express from a third party site, but as soon as it installed, a message came up that there was a new version and that window couldn't be closed. I run Sierra 10.12.6. Really hope there is a fix soon for this problem!
  • 0 over 6 years ago
    Same. Won't start on Mojave. But, I removed my Garmin save files with:

    [FONT=courier new]sudo rm -Rf Library/Application\ Support/Garmin[/FONT]

    And then uninstalled Garmin Express and reinstalled. Now it works.


    You Cheater?
  • Former Member
    0 Former Member over 6 years ago
    I have the same issue Express "cannot connect to the background service and will close". MacBook Air Mojave 10.14.2.
  • Former Member
    0 Former Member over 6 years ago
    Same thing happening to me. Latest version of Garmin Express and latest version of macOS (10.14.1). Never installed before. This is my first Garmin experience - it's not going well.

    I saw some posts about using the old Garmin Map Update, which itself works fine, but when you come to select a map it takes to you a webpage that makes you use Garmin Express.

    As a software engineer, I find it incredibly frustrating that Garmin has broken this app in to a UI and background service. Really, do I need to have a background service looking for new maps all the time, using my memory, network resources, or could I just have the app do that when I opt in and open it myself (I can only assume that's what a background service is for, because I can't load the app yet..). I must have 50+ apps continuously running in the background and checking for updates. I want to update my maps _maybe_ once a year, but yes, please check every 5mins to see if they've been updated.

    Either way, there's 20+ threads about not being able to connect to a background service. Surely it's obvious this is a bad design.
  • Former Member
    0 Former Member over 6 years ago
    Follow up - I manually ran the background service from terminal -

    $ /Applications/Garmin\ Express.app/Contents/Library/LoginItems/Garmin\ Express\ Service.app/Contents/MacOS/Garmin\ Express\ Service

    2018-12-12 14:38:34.102 Garmin Express Service[6919:540851] Garmin Express Service 6.10.0.0 has started.

    2018-12-12 14:38:34:103 Garmin Express Service[6919:307] Garmin Express Service 6.10.0.0 has started.

    2018-12-12 14:38:34:109 Garmin Express Service[6919:3a0b] Loading devices

    2018-12-12 14:38:34:143 Garmin Express Service[6919:3a0b] Network devices not detected

    2018-12-12 14:38:34:168 Garmin Express Service[6919:3a0b] Network devices not detected

    2018-12-12 14:38:34:170 Garmin Express Service[6919:3a0b] Calling whereami for country code US

    Illegal instruction: 4


    then it exists
  • Former Member
    0 Former Member over 6 years ago
    Looks like the Garmin Express App for Mac is an Electron App and it's connecting to Microsoft when starting up (probably for automatic upgrades).

    Seems like Microsoft doesn't like some countries or IP addresses and just hangs up rather ungracefully:

    /Applications/Garmin\ Express.app/Contents/Library/LoginItems/Garmin\ Express\ Service.app/Contents/MacOS/Garmin\ Express\ Service
    2018-12-12 11:19:33.378 Garmin Express Service[1908:16489] Garmin Express Service 6.10.0.0 has started.
    2018-12-12 11:19:33:387 Garmin Express Service[1908:307] Garmin Express Service 6.10.0.0 has started.
    2018-12-12 11:19:33:490 Garmin Express Service[1908:1503] Loading devices
    2018-12-12 11:19:33:586 Garmin Express Service[1908:1503] Calling whereami for country code US

    Illegal instruction: 4

    -------------------------------------------------

    Process: Garmin Express Service [3264]
    Path: /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/MacOS/Garmin Express Service
    Identifier: Garmin Express Service
    Version: 6.10.0.0 (6100000)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Garmin Express Service [3264]
    User ID: 501

    Date/Time: 2018-12-12 11:01:09.151 -0500
    OS Version: Mac OS X 10.13.6 (17G65)
    Report Version: 12
    Anonymous UUID: E7DADC1B-C585-B261-997F-EF0065939BC5


    Time Awake Since Boot: 1900 seconds
    System Integrity Protection: enabled
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread
    Exception Type: EXC_CRASH (SIGILL)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Signal: Illegal instruction: 4
    Termination Reason: Namespace SIGNAL, Code 0x4
    Terminating Process: Garmin Express Service [3264]

    Crashed:: Dispatch queue: com.apple.main-thread
    0 libsytem_platform.dylib 0x00007fff606778ed OSAtomicDequeue + 17
    1 libsystem_malloc.dylib 0x00007fff60519185 nano_calloc + 72
    2 libsystem_malloc.dylib 0x00007fff60513c7c malloc_zone_calloc + 87
    3 libsystem_malloc.dylib 0x00007fff6051458e calloc + 30
    4 libobjc.A.dylib 0x00007fff5f741cea class_createInstance + 87
    5 libobjc.A.dylib 0x00007fff5f74598e _objc_rootAlloc + 45
    6 com.apple.Foundation 0x00007fff3a63dd10 +[NSError errorWithDomain:code:userInfo:] + 37
    7 com.apple.Foundation 0x00007fff3a67c583 _NSErrorWithFilePathErrnoVariantAndExtraUserInfo + 378
    8 com.apple.Foundation 0x00007fff3a61f67a _NSReadBytesFromFileWithExtendedAttributes + 979
    9 com.apple.Foundation 0x00007fff3a737e44 -[NSData(NSData) initWithContentsOfFile:options:maxLength:error:] + 200
    10 com.apple.Foundation 0x00007fff3a620b94 +[NSDictionary(NSDictionary) newWithContentsOf:immutable:] + 115
    11 com.apple.Foundation 0x00007fff3a625b9e +[NSDictionary(NSDictionary) dictionaryWithContentsOfFile:] + 45
    12 com.garmin.renu.service 0x0000000107b78fcd +[ServerUtil getServiceRegistryUrlForCountryCode:] + 88
    13 com.garmin.renu.service 0x0000000107b4a36d -[GetServiceRegistryDelegate createRequest:] + 68
    14 com.garmin.renu.service 0x0000000107b5bbcb -[ServerRequest performAsyncRequest:onDelegateQueue:] + 109
    15 com.garmin.renu.service 0x0000000107b5c2a0 -[ServerRequest performAsyncRequestWithBlockInBackground:] + 121
    16 com.garmin.renu.service 0x0000000107b7b088 +[ServerUtil getServiceRegistryForCountryCode:serverCountryCode:forceCheck:block:] + 264
    17 com.garmin.renu.service 0x0000000107b7adde +[ServerUtil getServiceRegistryForCountryCode:forceCheck:block:] + 430
    18 com.garmin.renu.service 0x0000000107b77867 +[ServerUtil getUrlForKey:] + 203
    19 com.garmin.renu.service 0x0000000107b77a93 +[ServerUtil serverURL] + 112
    20 com.garmin.renu.service 0x0000000107b50b05 -[NSMutableURLRequest(PrivateGarminHeaders) fillGarminHeaders] + 342
    21 com.garmin.renu.service 0x0000000107b50de7 +[NSURLRequest(GarminHeaders) garminRequestWithURL:cachePolicy:timeoutInterval:] + 55
    22 com.garmin.renu.service 0x0000000107b4a403 -[GetServiceRegistryDelegate createRequest:] + 218
    23 com.garmin.renu.service 0x0000000107b5bbcb -[ServerRequest performAsyncRequest:onDelegateQueue:] + 109
    24 com.garmin.renu.service 0x0000000107b5c2a0 -[ServerRequest performAsyncRequestWithBlockInBackground:] + 121
    25 com.garmin.renu.service 0x0000000107b7b088 +[ServerUtil getServiceRegistryForCountryCode:serverCountryCode:forceCheck:block:] + 264
    26 com.garmin.renu.service 0x0000000107b7adde +[ServerUtil getServiceRegistryForCountryCode:forceCheck:block:] + 430
    27 com.garmin.renu.service 0x0000000107b77867 +[ServerUtil getUrlForKey:] + 203
    28 com.garmin.renu.service 0x0000000107b77a93 +[ServerUtil serverURL] + 112
    29 com.garmin.renu.service 0x0000000107b50b05 -[NSMutableURLRequest(PrivateGarminHeaders) fillGarminHeaders] + 342
    30 com.garmin.renu.service 0x0000000107b50de7 +[NSURLRequest(GarminHeaders) garminRequestWithURL:cachePolicy:timeoutInterval:] + 55
    31 com.garmin.renu.service 0x0000000107b4a403 -[GetServiceRegistryDelegate createRequest:] + 218
    32 com.garmin.renu.service 0x0000000107b5bbcb -[ServerRequest performAsyncRequest:onDelegateQueue:] + 109
    33 com.garmin.renu.service 0x0000000107b5c2a0 -[ServerRequest performAsyncRequestWithBlockInBackground:] + 121
    34 com.garmin.renu.service 0x0000000107b7b088 +[ServerUtil getServiceRegistryForCountryCode:serverCountryCode:forceCheck:block:] + 264
    35 com.garmin.renu.service 0x0000000107b7adde +[ServerUtil getServiceRegistryForCountryCode:forceCheck:block:] + 430
    36 com.garmin.renu.service 0x0000000107b77867 +[ServerUtil getUrlForKey:] + 203
    37 com.garmin.renu.service 0x0000000107b77a93 +[ServerUtil serverURL] + 112
    38 com.garmin.renu.service 0x0000000107b50b05 -[NSMutableURLRequest(PrivateGarminHeaders) fillGarminHeaders] + 342
    39 com.garmin.renu.service 0x0000000107b50de7 +[NSURLRequest(GarminHeaders) garminRequestWithURL:cachePolicy:timeoutInterval:] + 55

    ciq.forums.garmin.com/.../1433575.png