Problems With Express 6.9 Loading

I bought my Garmin yesterday and I'm trying to sync it via Garmin Express in my Mac (system El Capitan) and it won't let me log in! I put the correct info and it keeps loading and won't sign in. It says "it will take a minute" but after 30 min waiting it still won't work.

Buying a Garmin has been an awful experience until now.

I bought my Garmin yesterday and I'm trying to sync it via Garmin Express in my Mac (system El Capitan) and it won't let me log in! I put the correct info and it keeps loading and won't sign in. It says "it will take a minute" but after 30 min waiting it still won't work.

Buying a Garmin has been an awful experience until now.

Garmin Express 6.9.0 seems to have a major problem with El Capitan.
it may be useful to check which version of garmin express you have .
If it's 6,9.0, I would suggest that you follow the detailed instructions as given elsewhere in the forum to completely remove it.
Also there is a link elsewhere to install version 5.8.0.
if successful don't accept invites to upgrade to 6.9.0 until you see an "all clear" perhaps on this forum.
It's taking some time now and I wonder if the powers that be have decided that El Capitan users are not worth attending to.
I'm just giving my experience, I'm not in support or anything.
:(

See post #10 above

While our software developers are researching to determine the root cause of the crash, we would like anyone experiencing this issue to uninstall Garmin Express and then install the previous version, 6.8.0.

I would suggest to remove 6.9.0 from the Garmin servers until a fix is found.

I would suggest to remove 6.9.0 from the Garmin servers until a fix is found.

Perhaps not if it only affects a minority of users?

what to do?



Process: Garmin Express

Path: /Applications/Garmin Express.app

Identifier: com.garmin.renu.client




Version: 6.8.0.0 (6080000)

Date/Time: 2018-11-19 18:18:41 +0000

OS Version: Mac OS X 101400




Application Specific Information:

Terminating app due to uncaught exception: NSRangeException

Reason: *** -[NSTaggedPointerString substringToIndex:]: Index 18446744073709551615 out of bounds; string length 1




(

0 CoreFoundation 0x00007fff2d654ecd __exceptionPreprocess + 256

1 libobjc.A.dylib 0x00007fff59709720 objc_exception_throw + 48

2 CoreFoundation 0x00007fff2d654cff +[NSException raise:format:] + 201

3 Foundation 0x00007fff2f94200b -[NSString substringToIndex:] + 118

4 Garmin Express 0x00000001035d5cff +[LoginItemHelper loginItemExists:] + 429

5 Garmin Express 0x00000001035d5a7f +[LoginItemHelper setStartAtLogin:] + 62

6 Garmin Express 0x00000001033b2690 -[AppDelegate checkAndLaunchService] + 445

7 Garmin Express 0x00000001033b07e0 -[AppDelegate applicationWillFinishLaunching:] + 647

8 CoreFoundation 0x00007fff2d601712 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

9 CoreFoundation 0x00007fff2d60168c ___CFXRegistrationPost_block_invoke + 63

10 CoreFoundation 0x00007fff2d6015ad _CFXRegistrationPost + 398

11 CoreFoundation 0x00007fff2d609a09 ___CFXNotificationPost_block_invoke + 87

12 CoreFoundation 0x00007fff2d5711aa -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1633

13 CoreFoundation 0x00007fff2d57056d _CFXNotificationPost + 742

14 Foundation 0x00007fff2f8f8a7b -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

15 AppKit 0x00007fff2aae7479 -[NSApplication finishLaunching] + 340

16 AppKit 0x00007fff2aae6fb3 -[NSApplication run] + 253

17 AppKit 0x00007fff2aad68af NSApplicationMain + 780

18 libdyld.dylib 0x00007fff5a7d7ed9 start + 1

)

Solved on MacOsx El Capitan, simply reinstalling the 6.8 version

this is version 6.8
above everything is written

This issue has been resolved with Garmin Express release 6.10.0. Please download it from the link below. If issues persist, please perform a FULL uninstall of Garmin Express, reboot the Mac, and reinstall the application.

Garmin Express for Mac 6.10.0

Full Uninstall of Garmin Express