Same issue. Receive the generic “trouble connecting with our servers” error message when connecting the 5x to GE. I have followed the advice of Support: have the latest GE, have reinstalled GE and removed and reinstalled 5x within GE. No joy. My other units work fine. This is clearly a software issue between GE and the 5x. It is this type of issue identification and resolutionfor which support forums were created... wake up.
Call Garmin again if you feel you still have an issue as these forums are mainly user-to-user. Don't assume problems are generic and Garmin 'must know' about them, far more often it's an issue at the user end.
Same problem here with GC and my 910XT device. GC says "we are unable to connect to our servers ..." well THEN FIX IT instead of pretending the problem is on the customer side. I have a 100% standard fast Ethernet access without proxies or any other possible limiting factor. As a software engineer I find it unacceptable that Garmin doesn't put a clear message saying they are working on a fix. I would 100% understand it. No communication is the worst.
So no point in posting on this forum according to Sussamb, we should just “call Garmin” instead of posting on here. We are in touch with Garmin too and posting on here to inform other users who may think they are alone with this problem. Isn’t that the point of this forum?
I’ve got the same “Sorry, we’re having a problem communicating with our servers” issue with my fenix 5x. Tried all workarounds that I could find in the internet: - add/remove device - full uninstall of Garmin Express - disable firewall etc.....
Interesting fact. Apart from watch, I’m using Garmin navigator - and it works fine!
