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Cannot sync or send workouts to brand new Forerunner 220 from any device

Former Member over 8 years ago

I created all my custom workouts in Garmin Connect online and I cannot for the life of me get any of my workouts or user info onto my new Forerunner device. When plugged into my Mac via USB, Garmin Express recognises my new device and says it's connected but when I go to send workouts to it, Garmin Connect in my browser tells me it can't find any compatible devices. My device is also paired with iPhone 6 via Bluetooth. I can see all my workouts in the Garmin Express app on my phone and it says the device has synced successfully. But even while the Forerunner device is connected to my phone, it says there are no workouts on it and I can't find a way to send workouts to it from my phone either. :confused:

I'm running the latest version of software on all devices, latest browsers, all updates done, any troubleshooting options I know of are exhausted (restarting devices, unplugging and replugging in USBs (drivers appear to be correct), downloaded browser plugins, etc). Spent hours trying and I don't think I'm that bad with technology.

Systems: iMac running OSX El Capitan 10.11.6 (tried both Safari and Chrome), iPhone iOS 10.0.2, Garmin Express version 4.1.29.0 for Mac, Garmin software version 3.10.

Frustrated as hell as as there's no support phone number in Australia and I have no choice but to wait 3 business days just for them to respond to my email (which is unacceptable). Hoping I have more luck here. :mad:

0 Dr Phil over 8 years ago

Garmin Support Australia Note phone number ;-)

Found by searching for...Garmin Support Australia

Is your Garmin Express account on your Mac linked to your Garmin Connect account online?

0 Former Member over 8 years ago

Garmin Support Australia Note phone number ;-)

Found by searching for...Garmin Support Australia

Thankyou, will call that number first thing tomorrow. Haha my frustration makes me miss the obvious things sometimes, I kept getting automatically redirected to the US site when searching. :p

To answer your question, I'm assuming so. When the Garmin Express app window is open on my Mac, clicking on the Garmin Connect button takes me straight to my online account. And I downloaded the Express app after I already created the online account.

0 Former Member over 8 years ago

Thankyou, will call that number first thing tomorrow. Haha my frustration makes me miss the obvious things sometimes, I kept getting automatically redirected to the US site when searching.

To answer your question, I'm assuming so. When the Garmin Express window is open, clicking on the Garmin Connect button takes me straight to my online account. And I downloaded the Express app after I already created the online account.