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Server Error

cfranson
over 8 years ago
I have a new Edge 820 (firmware 3.10) that I'm trying to add to Garmin Express 4.1.27.0 on a Mac, and when I attempt it, I'm receiving an error: "Server Error We're having trouble communicating with our servers."
Is this really a Garmin server-side problem or is there something else wrong?
I can connect this device using Garmin Express on Windows so it appears to be a problem with the 820 and the Mac version of Express.
  • 0 over 8 years ago
    Have you tried logging in from a browser?

    Best thing to do is usually to wait a while and try again. If the problem repeats then there might be an issue elsewhere. Invariably though, the situation rights itself.
  • 0 over 8 years ago
    Another post on this... in addition to my 820 working fine in Windows, my other devices (Fenix 2, Edge 800) are connecting just fine through the Mac version of Express so this appears to be a problem specific to the Edge 820.
  • 0 over 8 years ago
    I'm having the same problem with my new 820 tonight, so it's not just you.
  • Former Member
    0 Former Member over 8 years ago
    same problem here
  • Former Member
    0 Former Member over 8 years ago
    Same here - very frustrating!

    Its brand new and basically useless at the moment until this is fixed!

    Any advice for new Garmin owners?

    I have disabled firewall, no luck..... reset device to factory and reinstalled express. Changed my Connect password and still getting the 'Trouble connecting to server'!

    If this isn't fixed very soon, this 820 is going back to the shop!
  • 0 over 8 years ago
    I can access the servers without issue so the problem is likely to be with your system. Try this FAQ for starters

    http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={dd8e8b20-ef1e-11e2-7dd9-000000000000}&kbName=garmin

    Note you can check if you can access the servers by going here http://omt.garmin.com/
  • Former Member
    0 Former Member over 8 years ago
    Bug

    I think there is a bug.

    Always it worked for me correctly this software, and it is curious that now I have servers error ... and do not happen to me only.

    ... Version OSX server error.
    I virtualized Windows on the same machine ... and it works correctly. This is not a Proxy configuration error.
  • 0 over 8 years ago
    I can access the servers without issue so the problem is likely to be with your system. Try this FAQ for starters

    http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={dd8e8b20-ef1e-11e2-7dd9-000000000000}&kbName=garmin

    Note you can check if you can access the servers by going here http://omt.garmin.com/


    As I said, my other devices connect fine, but the 820 does not. Given that other Edge 820 users are reporting the same, it seems to be a problem on Garmin's end.
    Also, your link to support.garmin.com doesn't work.
  • 0 over 8 years ago
    Works for me. If the link isn't working for you try googling

    What should I do if I receive a server error while using Garmin Express?
  • 0 over 8 years ago
    Works for me. If the link isn't working for you try googling

    What should I do if I receive a server error while using Garmin Express?


    Do you have an Edge 820?