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There was an error installing the update - Forerunner 310XT

Hello,

I am trying to install an update via Garmin Express and I am getting the following error.

But I don't know how to resolve it.

I have deleted all the history from my watch, but I'm still facing errors.

Any thoughts?

I am on a Mac.

0 SUSSAMB over 8 years ago

Look for a file of that date/time and remove it. As you're on a Mac ensure you empty the trash.

0 97133620 over 8 years ago

Thanks for your response.

Do you know the file path where that could be saved?

I searched on 'Garmin' but all I got was the installation files.

0 NigelTindall over 4 years ago

I am experiencing the same issue. I.e; "there was an error installing the update" I have tried everything including watch re-set (at the expense of losing my last few activities) so this is fast becoming frustrating. There is no indication as to WHAT the damned error is!

I am also on a Mac, so wondering if this is where the issue lies?? Can Garmin please assist me.

0 Dr Phil over 4 years ago in reply to NigelTindall

You'll need to contact Garmin Support from the support site as there are any number of reasons why. it could be as simple as a poor connection to the Garmin servers that might correct itself. It could be an issue on the watch. It could be a problem with Garmin Express.

I think it's unlikely to be an issue with the Mac as I've been using Macs with Garmin products for many years.

0 NigelTindall over 4 years ago in reply to Dr Phil

only the Forerunner that I have (310XT) doesn't even show up on their Support drop down list. Maybe for good reason who knows?? I've found a phone number so hopefully someone can assist

0 Dr Phil over 4 years ago in reply to NigelTindall

I think the only reason for it not appearing in the Garmin list is because of its age.