This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sync with Garmin Express

Former Member over 8 years ago

Hi guys,

Sorry if this is in another thread - i couldn't find it.

I have massive problems syncing from connect to my 810 via express on my mac. I have made changes to settings and it shows as such on devices in connect. I plug in the 810 and click send. Express opens and it shows me the new items to install. I click install and then it just sits there spooling saying Syncing for hours. When its eventually stopped syncing the items are still there to be installed????

Its very frustrating as it means my amended HR and power zones don't update automatically and I have to manually change once the charging has finished. I have don't a complete master reset and still no change....

Any ideas?

0 EXPRESSCUSTOMERCARE over 8 years ago

GRAHAMEDWARDS78

I am sorry you are having trouble syncing your data from your Edge 810 to Garmin Connect. I looked at your account and I think the issue is because it is trying to upload several items and download several items at the same time. (Your sync queue in Garmin Connect has many items waiting to download.) This may be causing it to lock up during transfer. We can probably fix this by clearing the queue, uploading your data, and then downloading any needed files. Please try the following:

Log into ">Garmin Connect">Garmin Connect. (Your device should not be connected to the computer yet.)
Select the Sync Queue icon from the menu on the left. (It looks like 2 arrows.)
Click the "X" to the right of each item in the queue to remove it and confirm you want to remove it.
Connect the device to the computer and try syncing again.
When done syncing, it may show updates are available. Please try updating before you plan use the watch again.

Once everything is uploaded and the software is installed, the device should be able to sync correctly. If you still have trouble, please call ">Product Support">Product Support for more in-depth assistance.

Dave

0 Former Member over 8 years ago

Did that and just tried to send a new course to the 810 and same problem! I emptied the queue and it still won't finish a sync...

0 EXPRESSCUSTOMERCARE over 8 years ago

GRAHAMEDWARDS78

Your original post was an issue with sending updated settings from Connect to your Edge 810. Is that issue resolved and now there is a new issue sending courses? Because there was an issue that was resolved earlier this week where courses created from an uploaded activity would fail to send to devices.

As it seems you are experiencing multiple issues, it would be best to contact Product Support by phone for in depth troubleshooting.

Lisa