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"Sorry, we're having a problem communicating with our servers"

Dedobedo
over 7 years ago
Hi
I've got a Zumo 550 for motorbiking - it's an old model but it's perfect for my needs.
In Garmin Express when I click on the Refresh to check for updates button I keep on getting this "Sorry, we're having a problem communicating with our servers" message in a red box. It's been happening for a while but I've just had an email saying that there is a map update available for me and I can't access the updated maps because of this. I thought the application may have been corrupted so I uninstalled it and reinstalled it but it hasn't made any difference.
Help! - I confess to being a bit crap with IT stuff.
  • 0 over 7 years ago
    Dedobedo

    Have you tried all the troubleshooting in our FAQ:

    What should I do if I receive a server error while using Garmin Express?

    If so, try removing the device from Garmin Express, reboot the computer, add the device back:

    • Open Garmin Express
    • Select the device
    • Click Tools
    • Click Utilities
    • Click Remove Device
    • Confirm


    If you still receive the server error, contact Product Support by phone for further assistance.

    Lisa
  • 0 over 4 years ago in reply to EXPRESSCUSTOMERCARE

    Hi,

    I have the same problem with a Zumo. When i connect a Nuvi, the updating process works. When i switch to the Zumo, the 'connecting to our servers' error displays again.

  • 0 over 4 years ago in reply to 5011998

    You posted your initial query in the Windows section, are you on a mac or Windows?