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Duplicating Wifi Networks

For the longest time I thought it was a bug in the 620, since that was the first Garmin I had with wifi upload. Many users complained of this behavior (since at least January 2013 when I first set up wifi on my 620), and felt it was a culprit in erratic wifi uploading, but it was never solved.

Since I got the 920XT a couple of weeks ago, it's doing the same thing. So my latest guess is that it's a bug in Express that somehow duplicates and re-installs the networks.

I have three wifi networks that I'd like my Garmins to recognize. When I opened Express before starting to write this post, it showed my 920 had two iterations of one of them, and three iterations of another (the one I added most recently hadn't been duplicated ... until the next time). So I deleted the duplicates, synced the watch, disconnected it from my computer, quit Express, then re-connected the 920 and opened Express ... and now it's showing two copies of each of all THREE networks.

Will this be fixed?

0 EXPRESSCUSTOMERCARE over 9 years ago

yathatsme

I am sorry you are having trouble with the WiFi showing up multiple times in Garmin Express. The reason this happens is because Garmin Express adds a connection for each individual Wireless Access Point (WAP). So if you have a network called "NetworkA" and it has three access points, once the network is saved it will be list "NetworkA" three times. Then, the watch can use "NetworkA" when any one of the three WAPs are in range.

Most likely, this will not be changed since it isn't actually an error. However, if you think it should only be listed as one entry, we do have a website where these changes can be suggested. Please feel free to submit this suggestion to our ">Garmin Ideas">Garmin Ideas webpage.

I am sorry for any confusion or trouble this has caused.

Dave

0 yathatsme over 9 years ago

Nope. These are home routers and there is only the one access point in each home. In one of the homes, there aren't even any neighbors' access points (with different names) within range.

0 EXPRESSCUSTOMERCARE over 9 years ago

yathatsme

I am sorry you still get duplicate WiFi entries showing in Garmin Express. I have not been able to duplicate the issue you are having (other than ours showing each access point). Since we cannot recreate the problem, I suggest you contact ">Product Support">Product Support by phone and speak with the Software Team (who is capable of remotely assisting you with your computer). Then, we may be able to determine the cause of the issue.

Dave