For the past three days, whenever I connect my Garmin 520 to my Mac and try to sync it via Garmin Express, I get an error saying it cannot connect to the server to check for updates. I sync my 520 via my phone, so my rides are still getting uploaded. However, I can't check to see if there are updates available for the 520 due to the error. Also, I've setup Strava segments within Garmin Connect and I can't get them to sync with the 520 to start displaying. I recently received a notification that there was an update available for Garmin Express, and the error starting appearing immediately after performing the update. I tried uninstalling and reinstalling Garmin Express, but it didn't solve the problem. Any suggestions?
I am sorry you are getting a server error when you try to sync with Garmin Express. If you are getting a server error message in Garmin Express, it normally means there is a program or setting on the computer that is blocking the connection. Please try the steps in the article, "">What should I do if I receive a server error while using Garmin Express?">What should I do if I receive a server error while using Garmin Express?".
If the device still won't sync, please contact ">Product Support">Product Support by phone or email for more complex troubleshooting.
had the same problem its something they have done in 4.1.17.0 and 18 remove latest version inc hidden library files and reinstall 4.1.16.0 will work perfect again or it has for me
I am sorry you are getting a server error when you try to sync with Garmin Express. If you are getting a server error message in Garmin Express, it normally means there is a program or setting on the computer that is blocking the connection. Please try the steps in the article, "">What should I do if I receive a server error while using Garmin Express?">What should I do if I receive a server error while using Garmin Express?".
If the device still won't sync, please contact ">Product Support">Product Support by phone or email for more complex troubleshooting.
Dave
None of these things worked. Like others have said it started after the update. Please fix this version.
If the FAQ hasn't worked you need to contact Product Support as requested so that detailed troubleshooting can take place.
i did they sent me a copy of the faq page from the internet that took 4 days , so i replied tried that, asked if it was possible to go back to the old version , in the mean time 4.1.18.0 released that made no difference,5 days later they replied they said no so did some searching on the internet through the forum etc and found older versions and how to remove the current version, they asked for version no etc for gps,express screen shots sent that 2 weeks ago and had no response so put version 4.1.16.0 back on and it works perfect
I am sorry you are getting a server error when you try to sync with Garmin Express. If you are getting a server error message in Garmin Express, it normally means there is a program or setting on the computer that is blocking the connection. Please try the steps in the article, "">What should I do if I receive a server error while using Garmin Express?">What should I do if I receive a server error while using Garmin Express?".
If the device still won't sync, please contact ">Product Support">Product Support by phone or email for more complex troubleshooting.
Dave
I emailed customer support 4 days ago and I haven't heard back. Any idea when Garmin Express will be updated to address this issue?
Update on this issue - I called Garmin support and they were great in walking me through various troubleshooting steps. They ended up talking to the development team and figured out there was some type of corruption in my account. I removed my Edge 520 and Vivoactive from Garmin Express and Garmin Connect. I also had to manually remove the 520 from Garmin Connect. Once I re-paired the 520 with Garmin Express, everything worked as designed.
