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Mac Express Crashing with fatal error

RICHGIEBELHAUSEN
over 9 years ago
I was using Garmin Express 4.1.17.0 and it had been working. However, today it keeps crashing and when I try to reopen it, it does the same thing. I upgraded to 4.1.18.0 and it does the same thing. I am on OS X El Capitan 10.11.3. Anybody else having the same problem or any suggestions?


Process: Garmin Express [512]
Path: /Applications/Garmin Express.app/Contents/MacOS/Garmin Express
Identifier: com.garmin.renu.client
Version: 4.1.18.0 (4011800)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Garmin Express [512]
User ID: 501

Date/Time: 2016-03-26 18:37:32.437 -0500
OS Version: Mac OS X 10.11.3 (15D21)
Report Version: 11
Anonymous UUID: 067C464F-8224-9C38-9A00-2A29AD95A146
  • 0 over 9 years ago
    Updated El Capitan to 10.11.4 and the problem still exists.

    Process: Garmin Express [800]
    Path: /Applications/Garmin Express.app/Contents/MacOS/Garmin Express
    Identifier: com.garmin.renu.client
    Version: 4.1.18.0 (4011800)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Garmin Express [800]
    User ID: 501

    Date/Time: 2016-03-27 17:41:16.589 -0500
    OS Version: Mac OS X 10.11.4 (15E65)
    Report Version: 11
    Anonymous UUID: 067C464F-8224-9C38-9A00-2A29AD95A146


    Time Awake Since Boot: 460 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Application Specific Information:
    *** Terminating app due to uncaught exception 'NSArchiverArchiveInconsistency', reason: '*** -[NSKeyedUnarchiver decodeObjectForKey:]: missing class information for object'
    terminating with uncaught exception of type NSException
    abort() called

    Rich
  • 0 over 9 years ago
    RICHGIEBELHAUSEN

    Have you tried the full uninstall of Garmin Express including deleting the Preferences plist file? If not, try the full uninstall detailed in this FAQ:

    How do I completely uninstall Garmin Express?

    Once it is fully uninstalled, reinstall Garmin Express and if it continue to crash, contact Product Support by phone for further assistance.

    Lisa
  • 0 over 9 years ago
    I did the complete uninstall per the instructions, reinstalled the latest version of Garmin Express and it failed the same way. I will be contacting product/customer support.


    Process: Garmin Express [533]
    Path: /Applications/Garmin Express.app/Contents/MacOS/Garmin Express
    Identifier: com.garmin.renu.client
    Version: 4.1.18.0 (4011800)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Garmin Express [533]
    User ID: 501

    Date/Time: 2016-03-28 18:57:49.294 -0500
    OS Version: Mac OS X 10.11.4 (15E65)
    Report Version: 11
    Anonymous UUID: 067C464F-8224-9C38-9A00-2A29AD95A146


    Time Awake Since Boot: 120 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Application Specific Information:
    *** Terminating app due to uncaught exception 'NSArchiverArchiveInconsistency', reason: '*** -[NSKeyedUnarchiver decodeObjectForKey:]: missing class information for object'
    terminating with uncaught exception of type NSException
    abort() called

    Application Specific Backtrace 1:
    0 CoreFoundation 0x00007fff955df4f2 __exceptionPreprocess + 178
    1 libobjc.A.dylib 0x00007fff8a0be73c objc_exception_throw + 48
    2 Foundation 0x00007fff870206a1 -[NSCoder(Exceptions) __failWithExceptionName:errorCode:format:] + 0
    3 Foundation 0x00007fff870208c8 -[NSCoder(Exceptions) __failWithExceptionName:errorCode:format:] + 551
    4 Foundation 0x00007fff86ef9615 _decodeObjectBinary + 3593
    5 Foundation 0x00007fff86ef8705 _decodeObject + 281
    6 Foundation 0x00007fff86fb426b +[NSKeyedUnarchiver unarchiveObjectWithFile:] + 156
    7 ApplicationInsightsOSX 0x00000001098c495c -[MSAIPersistence metaData] + 59
    8 ApplicationInsightsOSX 0x00000001098b7e44 -[MSAIContextHelper init] + 174
    9 ApplicationInsightsOSX 0x00000001098b7d5d __35+[MSAIContextHelper sharedInstance]_block_invoke + 21
    10 libdispatch.dylib 0x00007fff8ba9640b _dispatch_client_callout + 8
    11 libdispatch.dylib 0x00007fff8ba96303 dispatch_once_f + 67
    12 ApplicationInsightsOSX 0x00000001098b7d46 +[MSAIContextHelper sharedInstance] + 102
    13 ApplicationInsightsOSX 0x00000001098b5eff -[MSAITelemetryContext initWithAppContext:] + 623
    14 ApplicationInsightsOSX 0x00000001098ca848 -[MSAIApplicationInsights initializeModules] + 212
    15 ApplicationInsightsOSX 0x00000001098ca376 +[MSAIApplicationInsights setupWithInstrumentationKey:] + 79
    16 Garmin Express 0x0000000109319c35 +[TelemetryManager setupWithConfiguration:] + 101
    17 Garmin Express 0x00000001091a9ce8 -[AppDelegate applicationDidFinishLaunching:] + 759
    18 CoreFoundation 0x00007fff9556abbc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
    19 CoreFoundation 0x00007fff9556ab4f ___CFXRegistrationPost_block_invoke + 63
    20 CoreFoundation 0x00007fff9556aac7 _CFXRegistrationPost + 407
    21 CoreFoundation 0x00007fff9556a832 ___CFXNotificationPost_block_invoke + 50
    22 CoreFoundation 0x00007fff955275e2 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1922
    23 CoreFoundation 0x00007fff95526835 _CFXNotificationPost + 693
    24 Foundation 0x00007fff86eeefda -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
    25 AppKit 0x00007fff926f2459 -[NSApplication _postDidFinishNotification] + 297
    26 AppKit 0x00007fff926f21c3 -[NSApplication _sendFinishLaunchingNotification] + 203
    27 AppKit 0x00007fff925ace9d -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557
    28 AppKit 0x00007fff925ac947 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 250
    29 Foundation 0x00007fff86f3d62d -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
    30 Foundation 0x00007fff86f3d4a7 _NSAppleEventManagerGenericHandler + 102
    31 AE 0x00007fff8b715261 _Z20aeDispatchAppleEventPK6AEDescPS_jPh + 531
    32 AE 0x00007fff8b714fe8 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 31
    33 AE 0x00007fff8b714f04 aeProcessAppleEvent + 288
    34 HIToolbox 0x00007fff8c330af9 AEProcessAppleEvent + 55
    35 AppKit 0x00007fff925a8394 _DPSNextEvent + 2245
    36 AppKit 0x00007fff925a732a -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454
    37 AppKit 0x00007fff9259be84 -[NSApplication run] + 682
    38 AppKit 0x00007fff9256546c NSApplicationMain + 1176
    39 libdyld.dylib 0x00007fff86aad5ad start + 1
    40 ??? 0x0000000000000001 0x0 + 1