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Garmin Express Wont Open - Spinning Ball

Hi. For the last few days, I've been unable to open GE on my Mac. I can't fully uninstall as per the instructions, as when I hover over the black triangle, the spinning ball comes on. Any suggestions?

Thanks

Iain

0 Dr Phil over 9 years ago

Restart, then try uninstalling again.

0 EXPRESSCUSTOMERCARE over 9 years ago

PMiainrelliott

The restart suggested will probably work. But if it restarts and has the same issue, we can force the service to quit. Please try the following:

Click on the "Go" menu at the top of the screen.
Select "Utilities".
Open the "Activity Monitor".
Double-click on the "Garmin Express Service".
Click on the "Quit" button at the bottom of the window to close the service. The black triangle will now disappear.
Open the "Applications".
Drag "Garmin Express" to the "Trash".
"Empty the Trash". You must do this step to actually remove the program.
Reinstall Garmin Express here.

Let us know if you have trouble.

Dave

0 iainrelliott over 9 years ago

Thanks for the tips. I'd already tried a restart, and it hadn't worked. Killing it through activity monitor eventually worked, and a reinstall.

Thanks!