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Garmin not sync one of the activity

Former Member over 9 years ago

generally it worked, but one particular activity is not synced. those that before and after are fine. I need this one to get uploaded for some analysis.

this particular activity has about information of about 45 laps. just this activity takes up 18% of the memory, i think it could be a size of data.

Also, the Garmin Express reported that "You're up to date" with Version 3.20. But when i check the 910xt, Mode->Settings>About Forerunner, it showed Software Version of 3.00.

Anyway i can sync the history as well as update the software version?

0 EXPRESSCUSTOMERCARE over 9 years ago

sckhoo

I am sorry for the troubles. There is an option on the device to transfer all activities which would force the watch to send the activity. Judging by your description it sounds like the watch cannot create a valid file from the activity, which is regrettable. Delete all the activities from the watch except for the one in question. Use the instructions in the FAQ to resend it.

How can I resend my history from my wireless ANT+ watch to my computer? https://support.garmin.com/support/searchSupport/case.faces?caseId={7576dec0-7533-11de-5495-000000000000}

If the activity still fails to show up in Connect after a successful sync, check the location in this FAQ. The file names are arbitrary so you'll have to use the Date Created and File Size properties. The file will be considerably larger than the others. If you find a possibility you can manually upload it to Garmin Connect.

Where are my activity files stored after ANT+ transfer to Garmin Connect?https://support.garmin.com/support/searchSupport/case.faces?caseId={afea30d0-9b70-11e3-d5f4-000000000000}

Manually Upload to Garmin Connect

Sign into Garmin Connect
Click "+" icon in top right corner of page
Click Upload Your Activities
Click Manual Upload tab
Follow on-screen instructions

If the above suggestions do not work then the watch will not create a valid file for the activity and the activity needs to be deleted. I suggest you master reset the Forerunner 910Xt and that should correct both the software update and corrupt activity issue.

How do I master reset my Forerunner 910XT?
https://support.garmin.com/support/searchSupport/case.faces?caseId={593366a0-7ae0-11e2-65d0-000000000000}

Again, I am sorry for the troubles. There is no one answer or process for this situation just a few suggestions. If you have any questions please contact Product Support by phone.

Curt