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Sync of my Forerunner 610 stopped working with Express 4.1.11.0

Former Member
Former Member over 9 years ago
Hi,

i was updated to latest 4.1.11.0 version and afterward, my Forerunner610 stopped being able to sync: i get the message "transferring data" on the device, Express seems to be sync'ing, and then it enters crash loop and eventually displays "There was an error syncing with Garming Connect". Done. No explanations.

Something very fishy is happening. It used to work in same configuration (Wifi ok, Internet connection Ok, MacOS 10.10.5, etc.).

Basically, my device is now bricked.

I'm getting fed up by this 'lock in'. If Garmin software chain is somehow broken (and it happens often), i can't do anything with my logs. Not even dump them as text and deal with them on another site (RunKeeper, e.g.).

Please fix.

-skal
  • 0 over 9 years ago
    skal-paris

    I am sorry for the troubles. Sudden syncing issues unless related to a Connect outage tend to be a localized issue with data on the device or corrupt data failing to upload to Connect. I will suggest a couple of things that remove the problem data and hopefully resolve your sync issue.

    1. Power cycle the Forerunner 610 (hold light button until device powers off).
    2. Delete any Activities (History) from the device that have already uploaded to Garmin Connect.
    3. Delete the Forerunner 610 from Garmin Express and Connect then add it back again:
    - How do I delete a fitness device from Garmin Express?https://support.garmin.com/support/searchSupport/case.faces?caseId={580cc110-bb9c-11e3-69f4-000000000000}

    If you continue to have troubles please see the FAQ below or contact Product Support by phone so the issue can be investigated.

    - What can I try when my ANT Fitness device will not sync with Garmin Express?https://support.garmin.com/support/searchSupport/case.faces?caseId={600f3dd0-3e6a-11dd-d7af-000000000000}

    Curt
  • Former Member
    0 Former Member over 9 years ago
    Hi,

    thanks for the support. I tried to remove the device from Garmin Express. That worked.
    But now, when i try to add it back, it's just not detected ("seaching...", "Reading device information...", say Express. But then nothing happens).
    I also try to factory-reset the device, to no avail. It just can't communicate any longer with Garmin Express.

    Where do i find the previous version of Garmin Express (4.0.xxx i guess) ? That one worked ok...

    skal.
  • 0 over 9 years ago
    skal-paris

    Have you turned on pairing on the Forerunner 610? There is a link the following FAQ that will guide you to instructions to do so:


    What troubleshooting steps should I try if I am unable to pair my ANT fitness device to Garmin Express?

    If you are still experiencing problems pairing, contact Product Support by phone for further assistance.

    Lisa

    Having trouble with the FAQ Link? Goto: https://support.garmin.com/support/searchSupport/search.htm and enter the article's title in the Search box.