910XT run being ignored by Garmin Express

paulmellison

I am sorry for the troubles. Using the Transfer All menu on the watch is how one gets a valid activity file off a device if it failed to transfer initially. If you did not get a Sync error in Garmin Express and this failed, then it sounds like there is an issue with the activity itself. What you see on the device is more less a index or summary of the activity. If the memory on the 910XT gets low on memory then an activity can look ok on the watch but will not form correctly when syncing. It is also possible there is no memory issue but the device wrote invalid GPS data, corrupting the activity. It is very rare but it does happen. I suggest you clear all activities already uploaded to Connect from the watch, power it off/on then use the Transfer All menu to force another transfer. If there are still no errors in Garmin Express then the watch simply will not create the file and you'll need to delete it.

There is a location on the computer where Express copies activity .FIT files before they are uploaded and another for after the Sync is successful. Check both of these locations for the file.

How do I remove FIT files that fail to sync in Garmin Express from my computer? - Kept before they are uploaded to Connect
https://support.garmin.com/support/searchSupport/case.faces?caseId={b2320530-05f0-11e4-eaba-000000000000}

Where are my activity files stored after ANT+ transfer to Garmin Connect? - Kept after they Sync
https://support.garmin.com/support/searchSupport/case.faces?caseId={afea30d0-9b70-11e3-d5f4-000000000000}

Again I am sorry for the troubles. Let us know if you have any other questions.

Curt