Mac/Windows Software

Garmin Express Mac Garmin Express and OS X 10.11 and Forerunner 220 and 620 devices

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Garmin Express and OS X 10.11 and Forerunner 220 and 620 devices

Former Member over 9 years ago

Cees_Ping

I am sorry about the trouble. Unfortunately, this will not be resolved with a Garmin Express update as this is not an issue with Garmin Express. Something was changed in OS X 10.11 that prevents the device's storage from mounting so it will not even display as a drive on the computer. We have created a case and are currently investigating this issue.

Jason

That is what I meant with my post:

The Garmin Forerunner 220 is not recognized after update to OSX El Capitan.

Got the issue with a Forerunner 220 and a Forerunner 620 on two different Macs with El Capitan.

0 Former Member over 9 years ago

Bad news

Bad news is it won't work afterwards at Yosemite either.

That means if you once tried to connect your Garmin to El Capitan and it wasn't recognized it won't be recognized at all with other OSX versions.

0 EXPRESSCUSTOMERCARE over 9 years ago

StDt

I moved this post to a new thread as it is not the same issue as the Approach S5 and S6 on the Mac OS X 10.11 El Capitan.

I just connected both a Forerunner 220 and 620 to my iMac running 10.11 and both devices mounted immediately with no issues. I then connected them to another Mac running 10.10.5 Yosemite and they mounted again, with no problems.

I recommend first verifying that your Mac is detecting the devices and then troubleshoot why it is not mounting or being detected by Garmin Express or other Garmin applications.

How do I verify a physical connection of a USB GPS device to a Mac?

Why is my Garmin mass storage device not communicating with Garmin Mac applications?

If you continue to experience difficulties, it would be best to contact Product Support by phone for further assistance.

Lisa

Having trouble with the FAQ Link? Goto: https://support.garmin.com/support/searchSupport/search.htm enter the article's title in the Search box.

0 Former Member over 9 years ago

StDt
...
I recommend first verifying that your Mac is detecting the devices and then troubleshoot why it is not mounting or being detected by Garmin Express or other Garmin applications.

How do I verify a physical connection of a USB GPS device to a Mac?

I did this and the following is shown:

Composite-Gerät:



  Produkt-ID:	0x2660

  Hersteller-ID:	0x091e  (Garmin International)

  Version:	5.09

  Geschwindigkeit:	Bis zu 12 MBit/s

  Standort-ID:	0x14100000 / 6

  Verfügbare Stromstärke (mA):	1000

  Erforderliche Stromstärke (mA):	500

  Zusätzlicher Betriebsstrom (mA):	0

  Kapazität:	5,1 MB (5.114.368 Byte)

  Wechselmedien:	Ja

  Absteckbares Laufwerk:	Ja

  BSD-Name:	disk2

  Partitionstabellentyp:	Unbekannt

Any hints?

0 Former Member over 9 years ago

The error msg shown is the following:

If I do Initialize the disk utility shows the following.

As this happens with a FR 220 on a MacBook Pro AND a FR 620 on a iMac both on El Capitan (two different FRs on two different Macs) it seems to be a problem of El Capitan and the Garmin software or driver.

0 Former Member over 9 years ago

Composite-Gerät:

Produkt-ID: 0x2660
Hersteller-ID: 0x091e (Garmin International)
Version: 5.09
Geschwindigkeit: Bis zu 12 MBit/s
Standort-ID: 0x14100000 / 10
Verfügbare Stromstärke (mA): 1000
Erforderliche Stromstärke (mA): 500
Zusätzlicher Betriebsstrom (mA): 0
Kapazität: 5,1 MB (5.114.368 Byte)
Wechselmedien: Ja
Absteckbares Laufwerk: Ja
BSD-Name: disk2
Partitionstabellentyp: Unbekannt

This is the information that System Information shows.
Partition Table Typ: Unknown

0 Former Member over 9 years ago

To solve the issue you have to turn off your Garmin Forerunner. Then turn it on and connect it to your Mac with El Capitan.
But BEWARE: All Activities will be lost. All language files are gone, too.

Sorry, not really good news as I have lost all the runs of the last month. Thanks a lot. :-(

0 EXPRESSCUSTOMERCARE over 9 years ago

StDt

I am sorry for the troubles. We are unable to reproduce this in house. I suggest you contact Garmin Product Support by phone so the issue can be investigated. Powering off either of those devices should not cause and files to be deleted. Only if the files were put in the Trash on the Mac would powering off possibly cause the loss of items in the hidden .Trashes folder.

Again I am sorry for the troubles.

Curt