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Garmin Express unable to recognise garmin 800

My edge 800 has recently stopped syncing with garmin connect. This is using OSX 10.9.5 and Garmin Express 4.1.7.0

After previous problems, I make sure all activities are removed from the garmin once they're uploaded and synced.

Previously removing the auth token from keychain and then deleting and re-adding the device to garmin express has solved the issue. This time I can't get authentication to work.

Steps to reproduce:
  • Confirm username/password are correct via the web
  • Remove device from garmin expres
  • Remove auth token from keychain
  • Re-add device in garmin express and enter username/password


When entering the password I get a popup:

There was a problem connecting to the Garmin servers. We're unable to sign you in because our servers are unavailable at this time.

If I retry and intentionally enter an incorrect password, I get a red error in the login window: "Invalid sign in. (Passwords are case sensitive.)"

The errors I get in the logs when retrying the correct password are as follows:

2015-10-11 22.20.11 (GMT+01:00) | 1799 | I | Received SSO ticket
2015-10-11 22.20.11 (GMT+01:00) | 1799 | I | ConnectTicketExchanger - beginning ticket exchange
2015-10-11 22.20.11 (GMT+01:00) | 1799 | I | Starting Connect Registration
2015-10-11 22.20.12 (GMT+01:00) | 1799 | W | OauthUtil: failed to store OAuth
2015-10-11 22.20.12 (GMT+01:00) | 1799 | E | ServerRequest failed with Error:Error Domain=com.samsoffes.sskeychain Code=-61 "The operation couldn’t be completed. (com.samsoffes.sskeychain error -61.)"
2015-10-11 22.20.12 (GMT+01:00) | 1799 | E | SSOTicketToToken Failed (Error Code: -61)
2015-10-11 22.20.12 (GMT+01:00) | 1799 | I | ConnectSsoWindowController - failed with retry
2015-10-11 22.20.12 (GMT+01:00) | 1799 | I | Displaying retry alert for 3848177726


Anyone have any ideas on this one?
  • teasdep

    I am sorry for the troubles. That is an error I have not come across. I suggest you delete the Edge 800 from your Connect account and possibly change your password then try to add it back again.

    To delete the device from Connect:

    • Login to your Connect account through a web browser
    • Click the menu icon (three bars) on the left
    • Click Devices
    • Click the Edge 800
    • Click the Settings icon (gear) in the upper right corner
    • Click Remove


    To change the password see the FAQ:

    How do I change the Preferences in my Garmin Connect account?
    https://support.garmin.com/support/searchSupport/case.faces?caseId={c6e3d650-02b5-11de-515b-000000000000}

    If this does not resolve your issue please contact Garmin Product Support by phone so it can be thoroughly investigated.

    Curt