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Garmin Express doesn't recognize Garmin S6 after upgrade MAC 10.11 El Capitan

Former Member over 9 years ago

Hello,

I am a Mac User. My Garmin S6 was working fine with Garmin Express while running 10.10 from Mac. Then decided to upgrade to 10.11. Now my Garmin Express doesn't recognize it anymore but the dock is still charging the watch..

I have uninstalled / reinstalled the application, no changes. Then changed USB port nothing occurs. Then deleted in my profile my watch in Garmin Express. My watch was found but for few seconds later pop up from mac stating can't read the watch as a disk..

Any clues?

Regis

0 Cees_Ping over 9 years ago

Garmin version Version 4.1.9.0 doesn't solve the communication problem under MAC OSX

I downloaded the latest version of Garmin Express (4.1.9.0) today and was very disappointed that this version still doesn't recognize my Approach S6! Apparently this problem does not have a very high priority :(

0 EXPRESSCUSTOMERCARE over 9 years ago

Cees_Ping

I am sorry about the trouble. Unfortunately, this will not be resolved with a Garmin Express update as this is not an issue with Garmin Express. Something was changed in OS X 10.11 that prevents the device's storage from mounting so it will not even display as a drive on the computer. We have created a case and are currently investigating this issue.

Jason