This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Chronic "Our servers are unavailable at this time" message

Help please! I recently updated gamin connect. I'm not sure what version I was on but now I can't sync. I'm trying to add my edge 705. It sees the device and I am asked to sign in to add it to connect. Then I get "There was a problem connecting to the Garmin servers. We're unable to sign you in because our servers are unavailable at this time." My account info is ok and I can log in to connect. I tried deliberately putting in an incorrect password and I get a different error message for that. My device is known to garmin connect so I wonder if that is taking it down a different path. Today we used the same computer to go through this sequence adding my girlfriend's edge 200 to her account. No problem there. Any clues?
Thanks, Phil

0 SUSSAMB over 9 years ago

Try the steps in this FAQ

http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={dd8e8b20-ef1e-11e2-7dd9-000000000000}&kbName=garmin

0 DJCHEM over 9 years ago

Same message on Mac and PC

I am so unimpressed with this software it is unbelievable. I get the same message trying to log in on a new install on a PC and on trying to add My Edge Touring to an old install on a mac. I have been through the FAQ, none of it applies to me. I will therefore manually upload them but what will I do when you stop the web plugin working???:mad::mad::(:(

0 EXPRESSCUSTOMERCARE over 9 years ago

Have you followed all the steps in the following FAQ including deleting the activity files on the device and computer after the manual upload?

What should I do if I am unable to sync my mass storage fitness device using Garmin Express?
http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={959e3d50-ffd5-11e4-78eb-000000000000}&kbName=garmin

If so, contact Product Support by phone as we will need to gather more detailed information on this issue to troubleshoot why the sync is still failing.

Lisa