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Unable to Connect to Server

Former Member over 10 years ago

I was using Garmin Express to upload my activities to Garmin Connect for half a year. In previous days I was able to sync with my Garmin Edge 500 successfully. However, two days ago, I could not sync my edge 500 via Garmin Express. The proxy setting is always set to AUTO as default. I've tried to reinstall the device and re-detect my device but I still cannot connect to the server. Does anyone have similar case?? If anyone has any solutions to this, please leave comments below, cheers!

PS: The attached photo explains my current situation...... :(

0 EXPRESSCUSTOMERCARE over 10 years ago

JAMMYHONG1990

This is typically the result of a corrupted file on the device called GarminDevice.xml. The resolution is to master reset the Edge 500. All activities should be uploaded manually before master resetting the device.

How do I manually upload data from USB Mass Storage devices to Garmin Connect?
http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={b16302a0-02ac-11de-515b-000000000000}&kbName=garmin

How do I master reset my Edge 500?
http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={af76b980-cd31-11e0-cf56-000000000000}&kbName=garmin

If this does not resolve the server error, contact Product Support by phone for further assistance.

Lisa

0 Former Member over 10 years ago

I did reset my Edge 500 but could not solve the problem. But hopefully I found that the problem was on my computer because I could sync my 500 via garmin express on the other computer. I tried to delete all files related to garmin and then restart my computer and reinstall garmin express. Finally it works.

0 SUSSAMB over 10 years ago

Great. I'll close this thread.