This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Errors trying to upload/download data from 610 to Garmin Express & Garmin Connect

Former Member over 9 years ago

About 4 weeks ago I downloaded the new Garmin Express and since then I have only been able to upload one activity (out of about 30) and I don't know how I managed to get in done.

I have attempted to delete all garmin files off my computer and re-install, I have deleted all old data files off my watch. I have tried deleting/unpairing the device from both express and the ANT and still nothing

The Garmin Express says it's updated but it states ANT stick not connected, when the ANT stick is most certainly connected. The ANT says it transfers but then Express says there were errors in the file and they aren't in connect.

I have tried doing an upload from Connect but it says no new data when there is heaps of data on watch that hasn't uploaded. I have tried manual upload from the watch to Connect but nothing happens there either.

I have spent weeks trying to sort this and am non the wiser, slowly but surely going insane - I just want my data on Connect, please help??

I have trawled through looking for answers, and still no help :(

Many thanks

Tanya

0 EXPRESSCUSTOMERCARE over 9 years ago

REDROSESPIDER

Have you cleared all the history on the Forerunner 610 that has already been uploaded to Garmin Connect? If not, please do so and try to sync again.

If the sync fails again, try the troubleshooting in these FAQs:

What can I try when my ANT Fitness device will not sync with Garmin Express?
http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={600f3dd0-3e6a-11dd-d7af-000000000000}&kbName=garmin

How do I remove FIT files that fail to sync in Garmin Express from my computer?
http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={b2320530-05f0-11e4-eaba-000000000000}&kbName=garmin

You should also try this one to verify the ANT Stick is detected by your computer:

How do I verify a physical connection of a USB ANT Stick to my computer?
http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={63ecd550-27ef-11e4-eaba-000000000000}&kbName=garmin

If the sync problem persists, contact Product Support by phone for further assistance.

Lisa

0 Former Member over 9 years ago

Many thanks for your assistance,

I have done all that you have suggested and it still won't download so I guess I need to call support.

Regards,

Tanya