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Garmin Express - 310Xt data syncing but activity not showing up in connect

Former Member over 9 years ago

This morning I synced my 310xt using Garmin express version 4.1.5.0 which i installed over the last few days.
I went through the process,
plug in ant stick, watch nearby, watch indicated transferring data, logged into Garmin connect - no data.

can you advise of any steps I can take to see where the breakdown is in the system on my side.

Not sure if this important, but the time on the watch is incorrect, it is set to 24 hour clock and automatic

Windows 7 is running on the computer.

Appreciate your time in this matter
Gerard

0 EXPRESSCUSTOMERCARE over 9 years ago

Unregistered User

The time is set by satellite acquisition. It would be best to address that in the forum for the Forerunner 310XT: https://forums.garmin.com/forumdisplay.php?31-Forerunner-310XT or contact Product Support by phone to troubleshoot this issue.

As for the synced data not appearing in Garmin Connect, have you tried the troubleshooting in our FAQ:

What can I try when my ANT Fitness device will not sync with Garmin Express?
http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={600f3dd0-3e6a-11dd-d7af-000000000000}&kbName=garmin

If so and the data still does not appear, contact us by phone. It could be that the two issues are related so calling in may be the quickest resolution for this.

Lisa

0 bpowell555 over 9 years ago

You probably just need to follow the steps in my thread
https://forums.garmin.com/showthread.php?299791-Transfer-all-to-force-re-sync-on-Garmin-Express