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Garmin Express not syncing with Garmin Connect

Former Member over 9 years ago

Hi all,

Have just updated to 4.1.5.0 for Garmin Express. Went for a ride before with my Edge 510 and plugged it in. All seemed to be fine, synced okay, green everywhere. Then went on Garmin Connect - no activity. Have tried uninstalling and reinstalling Express with no effect either. Anyone else having this problem?

Would really like a workaround but not sure how this will work.

Thanks

0 SUSSAMB over 9 years ago

Try deleting then readding your GPS to Express.

0 Former Member over 9 years ago

Thanks for the tip but that didn't work either.

0 Former Member over 9 years ago

Anyone got any ides why this isn't working?

0 EXPRESSCUSTOMERCARE over 9 years ago

HAMLEYN_

According to your Connect account you were able to get the data from the 510 uploaded. If you run into this issue again please see the FAQ: What should I do if I am unable to sync my mass storage fitness device using Garmin Express? It has some good information on troubleshooting by manually uploading your data from the Edge.

Curt

0 Former Member over 9 years ago

That is because I manually uploaded the activity to Connect, not because Express uploaded it for me.

0 EXPRESSCUSTOMERCARE over 9 years ago

HAMLEYN_

If your still having trouble I suggest you contact Garmin Product Support by phone. There isn't one answer that we can give to correct every sync error. If the FAQ's don't lead the customer to the issue or correct the problem Garmin Product Support will have to investigate further. The solutions are generally specific to the environment and situation.

Curt