This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Garmin Express stops loading map at 19% on garmin Edge 1000

Ever since I bought my new Garmin Edge 1000 two weeks ago, I've been trying to update the 2013 maps to the latest 2015 maps via Garmin Express.
Garmin Express keeps jamming at around 19% completed for no reason. No error message is produced what so ever. Only the speed which is normally 1.2 Mb/s drops to 0 and the progress stops there.
Once it stops I eventually need to close it or kill it (Once I keep it open for 24h before doing so).
Then next time I try downloading the maps, it never starts and the progress stay jammed at 0%.

I found the temporary place where Garmin express download the map to my PC
C:\ProgramData\Garmin\CoreService\Downloads\Map\Map_Map.CYCLEMAPNA.2015.10

I deleted this folder and tried again. This time the download started properly by halted again somehow near 19%.
I tried numerous downloads afterwards after deleting this folder and everytime it stops before reaching the end (most of the time at 19% but I reached 50% once).
So Garmin Express can`t complete a map update and is not able to recover from an aborted map update.

Today I updated Garmin Express to the latest version but that didn`t fixe the problem.

I got a fast/stable Windows 7 PC with an Intel i7, 16GB of RAM, plenty of HD space, good USB3 ports, and a good/fast/stable high-speed internet connection.

Can someone at Garmin help me on that one?

0 SUSSAMB over 10 years ago

Try the steps in this FAQ

https://support.garmin.com/support/searchSupport/case.faces?caseId={fbcb20d0-21b8-11e4-eaba-000000000000}

0 phenri over 10 years ago

That FAQ link is not working.

0 SUSSAMB over 10 years ago

Is for me, try googling

What should I do if I am having problems downloading updates in Garmin Express?

That should take you there.

I've also updated the link in case there is an issue with the earlier link.

0 EXPRESSCUSTOMERCARE over 10 years ago

phenri

I am sorry for the troubles. There is currently an issue with Garmin Express continually offering the 2015 CycleMap after the update is complete but there are no wide spread issues with downloading the map update files. I was able to imitate your Edge 1000 and run a map update through Garmin Express on a public WiFi network and there were no issues downloading. Other than contacting Garmin Product support by phone I suggest you look at the FAQ below:

What should I do if I am having problems downloading updates in Garmin Express?
https://support.garmin.com/support/searchSupport/case.faces?caseId={fbcb20d0-21b8-11e4-eaba-000000000000}

Curt

0 phenri over 10 years ago

The link is still not working and since it is truncated in the thread there is not much to Google about it... (:

0 SUSSAMB over 10 years ago

Then you have PC issues somewhere as both mine and Curt's link work for me. I also don't know what you mean when you say it's truncated in the thread?

Do you not see all of

What should I do if I am having problems downloading updates in Garmin Express?

Just google that as suggested above.