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Garmin edge 305 not syncing to garmin connect

Former Member
Former Member over 10 years ago
hi there not sure if this is the right place to post ,
I have just purchased my 1st garmin a used 305 edge,everything was working fine I was plotting courses on garmin connect ,then uploading them to my device with garmin express,everything was great ,then last week It Started to say unable to sync with garmin connect,the computer and express say it's connected to device ,and says it's charging etc ,
I've reset device ,tried reinstalling garmin connect and express but still the same ,I've tried to reinstall courses saved on laptop but keeps saying not able to sync
Please help
  • 0 over 10 years ago
    gabarsby

    I am sorry for the troubles. There is a known issue with the Edge 305, 605, 705 and Forerunner 201, 205, 305 devices receiving Courses from Garmin Connect. The Garmin Connect team is aware of the issue and working on a resolution. Again, I am sorry for the troubles.

    Lisa
  • Former Member
    0 Former Member over 10 years ago
    Hi gabarsby,

    Do you have an expected date for the fix?

    Thanks,

    Ray

    gabarsby

    I am sorry for the troubles. There is a known issue with the Edge 305, 605, 705 and Forerunner 201, 205, 305 devices receiving Courses from Garmin Connect. The Garmin Connect team is aware of the issue and working on a resolution. Again, I am sorry for the troubles.

    Lisa
  • 0 over 10 years ago
    I am sorry to say that I do not. I do know that we are still working on the issue. I apologize for the inconvenience.

    Albert
  • Former Member
    0 Former Member over 10 years ago
    Mediocre Support

    This fault was first reported on this thread at the end of April.

    Eventually... it was admitted (11 June) that yet again the Garmin development team had screwed up our devices with an inadequately tested release.

    I am sorry for the troubles. Currently there is an issue with Connect Sending Courses to the Edge 305/605/705 devices. The Connect Team has been notified and are investigating the issue

    Still no fix and for many owners one of the key functions is unuseable.

    For me this mediocre support and slow response shows a lack of respect for customers who have paid a substantial amount of good money for a device.

    Bear this in mind when you are next spending your hard earned cash.
  • Former Member
    0 Former Member over 10 years ago
    Hi gabarsby

    I hear your pain! The post below from TEXMURPHY in another thread worked for me. An annoying workaround but better than nothing...

    Go to http://www8.garmin.com/support/colle...t=010-00447-00
    Download Training Center Ver. 3.6.5, as of Aug 25, 2011 and USB Drivers Ver. 2.3.1, as of May 11, 2012
    Download these directly and install, do not use Express. The usb drivers will try to have gstart active, but best not to use gstart.
    Then you should be able to use Training Center to get activities from your Edge 305.
    If you need to load them to Connect or Strava, then export the activity from Training Center as a tcx file for manual (file) upload.

    Quoted from: https://forums.garmin.com/forumdisplay.php?40-Edge-305
  • 0 over 10 years ago
    This issue should be resolved after a recent update to Garmin Connect. Courses and workouts should be able to be sent from Garmin Connect to the following devices now:

    • Edge 305, 605, 705
    • Forerunner 201, 205, 305



    If you continue to experience problems, contact Product Support by phone as we will need to gather more detailed information.

    Lisa
  • 0 over 4 years ago in reply to EXPRESSCUSTOMERCARE

    Hi, unfortunately, I'm having this problem; any courses created in GC are not being pushed to my trusty old Edge 305. It was working fine approx 10 months ago. I'm running Mac OS 11.2.2 with Garmin Express v 7.3.1.0. Any rides are recorded and are being pushed up to GC via GE without issue... Please can you let me know if I have something set up wrong.

  • 0 over 4 years ago in reply to nick.mcnamara
    nick.mcnamara said:
    I'm running Mac OS

    You might want to post on the Garmin Express Mac forum as well as contact Product Support. 

  • 0 over 4 years ago in reply to nick.mcnamara

    I should add. I’ve also tested on a Win10 PC with latest version of GE. Same symptoms unfortunately. 

  • 0 over 4 years ago in reply to nick.mcnamara

    I have a Forerunner 205, 305, 310XT, and 920XT and all are working fine with the latest update. However, that wasn't always the case as reported here: Garmin Express 7.2 breaks Forerunner 305 It was fixed shortly after I contacted Garmin Support.