Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Garmin Express fails to upload half marathon data

KROOTEE
over 10 years ago
Did competition today and Garmin Express downloaded data from the device, but when trying to upload data it failed with error "Re-authentication Required" and ask for my credentials - I entered them and they are OK, but no upload happens.
Next time sync happens with Garmin server same goes again - upload fails, ask for password and nothing is uploaded.

Help me at least to get files from the device :(
  • 0 over 10 years ago
    Looking at logs I see following - seems like problem with Garmin servers :(

    19:21:17.2095 | 1 | I | Device Selected Garmin 610 ('14)
    19:21:17.2095 | 1 | I | Navigating to dashboard for device 3869370260
    19:21:17.2095 | 1 | I | Going back to root
    19:21:17.2675 | 1 | I | Navigating to page: Garmin.Omt.Express.UI.DeviceDashboard.DeviceDashboardViewModel
    19:23:12.3909 | 1 | D | Received unexpected message: NewAntDataDetected; Ignoring
    19:24:19.9794 | 1 | D | Received unexpected message: SyncStarted; Ignoring
    19:26:01.3395 | 1 | D | Received unexpected message: SyncCompleted; Ignoring
    19:26:01.3526 | 1 | W | Exception occurred watching task.
    System.ServiceModel.FaultException`1[Garmin.Omt.Service.Sync.SyncUploadFault]: Response status code does not indicate success: 500 (Internal Server Error). (Fault Detail is equal to Garmin.Omt.Service.Sync.SyncUploadFault). at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
    at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
    at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass2.<CreateTask>b__1(IAsyncResult asyncResult)
    at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Garmin.Omt.Express.UI.Adapters.TaskAdapter.<WatchTaskAsync>d__0.MoveNext()
    19:26:01.3526 | 1 | W | Exception occurred watching task.
    System.ServiceModel.FaultException`1[Garmin.Omt.Service.Sync.SyncUploadFault]: Response status code does not indicate success: 500 (Internal Server Error). (Fault Detail is equal to Garmin.Omt.Service.Sync.SyncUploadFault). at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
    at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
    at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass2.<CreateTask>b__1(IAsyncResult asyncResult)
    at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Garmin.Omt.Express.UI.Adapters.TaskAdapter.<WatchTaskAsync>d__0.MoveNext()
    19:26:01.3526 | 1 | W | Error syncing device.
    System.ServiceModel.FaultException`1[Garmin.Omt.Service.Sync.SyncUploadFault]: Response status code does not indicate success: 500 (Internal Server Error). (Fault Detail is equal to Garmin.Omt.Service.Sync.SyncUploadFault). at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
    at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
    at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass2.<CreateTask>b__1(IAsyncResult asyncResult)
    at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Garmin.Omt.Express.UI.Adapters.TaskAdapter.<WatchTaskAsync>d__0.MoveNext()
  • 0 over 10 years ago
    KROOTEE

    I am sorry for the troubles. Please see the FAQ: What troubleshooting steps should I try if I am unable to pair my ANT fitness device to Garmin Express?

    Curt
  • 0 over 10 years ago
    KROOTEE

    You should also try the troubleshooting in our FAQ How do I remove FIT files that fail to sync in Garmin Express from my computer? as typically, that resolves the Re-Authentication Required error.

    Once the files are removed from the computer you can resend the data from the device. If you have a long history of activities on the device we recommend you remove those that have already been uploaded to Connect. The FAQ: How can I resend my history from my wireless ANT+ watch to my computer? will initiate the transfer of all the history on the 610 again.

    If not, contact Product Support by phone for further assistance.

    Lisa