Garmin Express - A Question To Garmin Management

Despite this possibly being harsh, I am finding myself agreeing!!

With the latest syncing issues after a GE "upgrade" I thought it had been resolved, as per this closed thread:
https://forums.garmin.com/showthread.php?269489-Forerunner-310xt-stopped-syncing-after-new-release-of-GE-4-0-21-0

But 2 days later, the same thing is happening so I have to go through the whole nonsense of fixing it yet again! And after that? Am I going to have to do this every two days??? I'm spending more time faffing with my Garmin than running!

Oh, and having tried it again, several times, it hasn't worked!!
That's another hour of my life I won't get back!

Come on Garmin, sort yourselves out.

I have to ask the same question. I've been spending more time trying to sync my device over the past couple of months than actually running. And the replies from technical support are always: ' do you have the latest update', 'switch off', 'restart', 'uninstall'.

It is making me crazy!!

Just when everything seems to be working okay there is a new update with new problems.

Whats worse is that you cannot actually report errors with Garmin Express through the official support forms. See this thread https://forums.garmin.com/showthread.php?274019-Gramin-email-support-BROKEN

So I'm guessing their management doesn't actually know how bad it is.

This is just ridiculous. Garmin needs to get their act together and create something stable. Who is coding your software? I really don't want to do this, but I think I will be asking for a non-Garmin device for Christmas this year. Someone better get the attention of a higher-up. This is going to cost your company customers and dollars eventually.

Couldn't agree more - whoever is designing their devices is doing an awesome job but their online software platform is deplorable and has been from day 1. I've said this numerous times before, something needs to be done about it before Garmin begins to lose market share because you can bet that someone will realise this and pounce very quickly (I'm looking at you Strava!).

Neither myself or my mother have been able to sync in almost two months, have just been using it without Connect but would really like to be able to track progress and interact with each other....finally emailed today...is anyone getting any responses from them at all?

The Garmin strategy seems to be to ignore all criticism and never acknowledge that there is a problem - meanwhile work furiously in the background on new versions which are updated automatically. Instruct Customer Advisors to blame user error for corrupted files that are stopping GE from working - solution is a full factory re-set (which resolves the problem in a few cases but loses all record of the activity which was the purpose in buying the device in the first place). As I've said in another thread, my feeling is that GE works absolutely fine on most setups but not for a significant number but Garmin don't know why and don't seem to be interested in gathering data which might help - it's therefore not resilient enough for general use and not fit for purpose.

Similarly I had a Garmin Sat Nav that kept crashing at random intervals after the first update - they eventually decided that it was a hardware fault and replaced the device but again it malfunctioned after the the first update. Similarly I've just bought a new Honda with embedded Garmin Sat Nav when inquiring about the advertised free map updates, Honda have admitted that Garmin can't get it to work at the moment.

The pattern here seems to be a company that makes great hardware (I am a fan) but struggles with software and in particular updating the device.

BTW - I came to this forum because GE had stopped working - two updates later it started working again and remains so but i don't trust it now!

I've used Garmin's for many years and never had an issue of any consequence; just one version of Express wiped the voice files from one of my On the road devices, soon rectified. I certainly wouldn't agree that Garmin 'ignores all criticism and never acknowledges there is a problem', this forum is littered with problems acknowledged by Garmin and in some forums there is very active Garmin participation. I accept in others there isn't, although I believe there is passive participation in them all.

Express has come a long way since it's inception. Why some struggle with it while others don't is difficult I'm sure to pin down. The team here help where they can, where they can't they generally point people to call Product Support, which allows a more detailed investigation. I suspect in many cases it's due to PC setups that themselves have issues, not really surprising given the huge quantity of PCs in the world today each loaded with different software, different OS, different hardware, etc etc ... I suggest it's impossible for any company to test against every possible combination, so it's not surprising some come here with problems.