I have tried many, many time to install Garmin Express. It sees my Vivosmart and I can log in but every time I get to the 'Fitness Profile' page there is no way to click 'next' and move on - no button at all! I emailed support and did exactly what they told me and still nothing.
Does this happen to anyone else? Did you manage to get around it?
Although I love what it does I am at my wits end with this new technology! Thankyou for any help!
Ps. This is what Garmin told me and I've done it:
Please try the following solutions in the order they are presented below.
Windows
Your computer must have the below requirements in order for Express to work:
Windows Vista SP2 or newer, Microsoft .NET 4.5 (included)
1024 x 768 display, USB port and 1 GB RAM
High speed Internet access (Not for use with dial-up, mobile or satellite connections)
May require up to 13 GB free disk space
Make sure the software of the Garmin device is up to date; please follow the guide below in order to complete this process.
http://static.garmincdn.com/shared/uk/customer-care/Updating_device_software_in_Express.pdf
With the Express program itself, it is very important to use the latest version of the application. First, we suggest to completely uninstall express. You can uninstall this by following the steps below:
1. Click Start.
2. Click Control Panel (Windows 8 users will need to access the Control Panel from the Apps menu).
3. Click Add & Remove Programs or Programs in Features for Windows Vista/7 users.
4. Click on Garmin express
5. Click on Remove or uninstall.
You can then reinstall express to ensure you are using the latest version by following the steps below:
1. Click http://download.garmin.com/omt/express/B/GarminExpressInstaller.exe
2. Click Run
3. Accept the terms and conditions and click Install
4. Click Launch
I would recommend removing the device, completely closing the application and then reopening it and re-associating the device. This procedure can fix a variety of issues. I have included information below on how to complete that process:
1. Open Garmin Express.
2. Click Tools
3. Click Remove Device
4. Disconnect the device from the computer.
5. Close the Express window.
Now that the device has been removed, we will need to close the application.
1. Right click the Garmin Express icon in the system tray (lower right hand corner, next to the clock on your computer).
2. Click Exit.
3. On your keyboard, press Ctrl + Alt + Delete.
4. Click Start Task Manager (Windows XP users can skip this step)
5. Click Processes.
6. Right click ‘Garmin.Cartography.MapUpdate.CoreService.exe’.
7. Click End Process.
8. Close the Task Manager.
9. Click the Windows Start icon.
10. Click Programs/All Programs.
11. Click Garmin.
12. Click Garmin Express.
The application will now launch, reconnect your Garmin device to the computer and follow the on screen prompts to associate the device to Express.
You should now be able use Garmin Express without any issues occurring.
