Fenix 3 isn't able to connect to Garmin Express

Former Member over 10 years ago

Hi,

Received the Fenix 3 today and I was very excited. A few hours later after not being able to connect and searching on forums I'm not so happy anymore...

The case:
Connect Fenix 3 with USB and want to add the device to Garmin Express. Have to sign in, but get the message "There was a problem connectin to the Garmin servers" (servers not available at this time). I've tried it on 2 PC's and my regular station for updating my FR620, being a Mac. All give me the same error. On top of this: I've just installed Garmin Express on my Windows 7 laptop and wanted to connect again. As this is a totally blank system for Garmin, I connected the FR620 as well and BOOM, straight onto logging in and further, no problems signing in whatsoever.

So what is this problem about? I'm kind of frustrated...hopefully somebody can help me out here...

BR,
Bas

0 EXPRESSCUSTOMERCARE over 10 years ago

We are currently looking into this problem. I apologize for the inconvenience, please try again later today, or tomorrow.

Albert

0 Former Member over 10 years ago

Hello, having same problem,

I cannot connect my fenix 3 to Garmin Express and Garmin Connect Mobile.

Garmin Express problem
Installed latest version of Garmin Express
Press add device, connect by using ANT stick and USB.
1 Step OK - device is recognized
2. Step - problem. When I enter my login and password, a message pops out saying something "Garmin servers are unavailable, please try later". I called support team, they told that it is problem on their side, but still, a 3rd day the problem is not solved.

I'm using Windows 7.

What I tried to do:
I tried to set time as -4 GMT New York time, because initially I am in +6 Almaty time zone. Rebooted my PC and tried to connect - didn't work, same error message pops out and I cannot connect my fenix 3 with PC.

I realized that it is quite common problem with fenix 3 devices, as far as I have seen on forums, but I cannot resolve the issue.

Issue with Garmin Connect Mobile:
I use Android Samsung S5 smartphone with firmware 5.0. Smartphone can pair with fenix 3, but in details when connecting I see following message:
- Authenticated OK
- Connected to [device mac number] OK
- Checked device registration OK
- Read device identification file. OK
- Device registration failes. OTHER_FATAL
- Garmin device disconnected.

So it cannot finish the process of pairing.

What did I try?
I made a factory defaults reset and tried to connect once again - didnt work.
I tried to paid the device not through the Gamin Connect app, but generic blutooth function, it paired. But still Garmin Connect cannot recognize the device.

Any suggestions on resolving the problem?

0 Former Member over 10 years ago

A day later, still no luck. Isn't there an older version of Garmin Express that does not have this bug? Or is it a server-related issue?

0 Former Member over 10 years ago

Vivosmart isn't albe to connect to Garmin Express

Hi Garmin Team,

It looks like I have the same problems with my new vivosmart :( can not access the Garmin express, or the Garmin Connect app (on Android Lollipop, IOS 8.3), I'm unable to update the firmware, For now I have very low functionality with my vivosmart :D :D but still it counts steps and I can chech what time is it...

0 Former Member over 10 years ago

Same problema here!

0 SUSSAMB over 10 years ago

See message above from the Express team.