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Forerunner 910XT Will not sync to computer

Hi All,

For the life of me, I can not get my Forerunner 910XT to sync to my computer. It has been finicky in the past (i.e. I would have to boot up the computer and watch in a certain order), but now, nothing seems to be working. When I open up Garmin Express, it says it has a recent sync, but none of my workouts are there. As I said, it has worked in the past, so I'm not sure what has changed. I have tried it wirelessly with the ANT stick, and via USB, and all the USB does is charge the watch. I also went through the troubleshooting steps for this device outlined by Garmin on their support page, and still had no luck. Does anyone know of anything else I can try? Thank you very much in advance for any help you can offer me.

0 EXPRESSCUSTOMERCARE over 9 years ago

KINZY99

Instructions to correct your sync issue are in post # 6 from this thread. If you have already read through that and located the files on the computer you can use that location to manually upload them to connect. You will need to add the .FIT extension to the file names before Connect will accept them. If you continue to have troubles I suggest you contact Garmin Product support by phone.

Curt

0 Former Member over 9 years ago

I did everything suggested - even the master deletion & still nothing. You're passing it off to customer support - The only # I see is 800-800-1020? What's your job??? I can almost guarantee CS is going to pass it off back to you!! Believe me, this is hurting GARMIN. I'm extremely active & believe me, alot of people ask me about my watch & I tell them don't bother - it's nothing more then a watch, it's become completely useless & GARMIN Support SUCKS big time. I've gotten the runaround for two months on this. This is not my first thread on the issue. I've tried CS in the past & even was reduced to ranting on Facebook! But nothing....

0 kevinmorice over 9 years ago

KINZY, I gave up trying to get anyone at CS to answer the phone. They haven't answered any of my emails or my posts in this forum either. Even if they did I expect them just to tell me to do a Master Reset because "turn it off, turn it on again" seems to be the full extent of their IT skills.

Since everything else has been ineffective I have decided that until they respond I am going to spend my time going round any sites that sell Garmin products and leave reviews of their software and their customer service.