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Garmin Express 4.0.20 - Were unable to sign you in because servers are unavailable

Former Member over 10 years ago

Hi,

I bought a new Garmin Edge 1000 today and have been trying to get it to connect successfully without any success

I can find the device but when I try to sign in with my 'Garmin Connect' username/pwd it gives error as Title.

Note that at the same time I can connect without issue in Garmin Connect Website. I even tried reset password in Garmin Express which prompted for password change so its clearly logging in BUT fails after that.

I also have the exact same issue on the 'Garmin Connect Mobile' Application on my Android Phone. I assume there is some issue with my existing account.

I tried creating a new Account in 'Garmin Connect Mobile' which seemed to work however I couldn't connect to that in Garmin Connect Website

I want to be able to use my existing account as I have groups/contacts set up etc.

N.B. I had this issue with my Edge 800 but I wasn't so bothered any manually synced but now with the 1000 I want it working as expected

thanks

0 SUSSAMB over 10 years ago

Sounds like an account issue, you may have multiple accounts. Hopefully the Express team can sort it out for you.

0 EXPRESSCUSTOMERCARE over 10 years ago

Rctaylor1966_

It looks like you created a new account to resolve the issue. I suggest you contact Garmin Support by phone if you want to resolve any issues with the original account. Let us know if you have any other questions.

Curt