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Unexpected Error on startup

Former Member
Former Member
I get "An unexpected error has occurred and Garmin Express must close" when I start the application.

My PC is a brand new PC running Windows 8.1 Pro
I have Administration privileges, and I have tried running the software (express.exe > Run as Administrator)
Downloaded the software yesterday so I presume it's the latest version (with the new UI)
The software runs once after installation but if I close down the application I get the error message again.
I have tried rebooting the PC
I have tried uninstall/install with no luck.
Finally I found a small application that found a lot of Garmin log-files and in generated zip file under the folder Logs\Express I found the following log file: ExpressLog_[2015-05-05]20.04.01.1069.log

This is the content
20:04:01.1069 | 1 | I | express, Version=4.0.19.0, Culture=neutral, PublicKeyToken=null
20:04:01.1225 | 1 | I | Version: 4.0.19.0
20:04:01.1225 | 1 | I | Current Garmin Locale: sv_SE
20:04:03.8883 | 1 | E | Client Version: 4.0.19.0
20:04:03.8883 | 1 | E | Error
System.Exception: Service failed to start for an unknown reason.
vid Garmin.Omt.Service.Shared.ServiceControlUtil.StartService()
vid Garmin.Omt.Express.App.<Application_Startup>d__13.MoveNext()
--- *** på stackspårningen från föregående plats där ett undantag utlöstes ---
vid System.Runtime.CompilerServices.AsyncMethodBuilderCore.<ThrowAsync>b__4(Object state)
vid System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
vid MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler) vid Garmin.Omt.Service.Shared.ServiceControlUtil.StartService()
vid Garmin.Omt.Express.App.<Application_Startup>d__13.MoveNext()
--- *** på stackspårningen från föregående plats där ett undantag utlöstes ---
vid System.Runtime.CompilerServices.AsyncMethodBuilderCore.<ThrowAsync>b__4(Object state)
vid System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
vid MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
20:04:03.9039 | 1 | E | Error occurred before components could be built. Could not send event.
20:04:05.0914 | 1 | I | Closing Express.

  • LUDBERG

    I am sorry that you are having trouble with Express. If the service is failing to start, there may be something on the computer blocking the service from running such as security software. Make sure that Garmin Device Interaction Service isn't set to disabled:
    • Press the Windows Key + R
    • Type services.msc
    • Right-click Garmin Device Interaction Service
    • Set the Startup type to Automatic if you want it running in the background or Manual if not
    • Click OK


    Jason