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Garmin Express is Unable to Connect with Garmin Services

Former Member over 10 years ago

As the title says, I have been unable to connect Garmin Express to update my Vivoactive. This has been a persistent problem since purchasing my device three weeks ago. I've been able to sync via the Garmin Connect Mobile app, but not through my PC. Am I missing a step? Or is there a recurring connection problem?

On a separate note, I've also been unable to connect to the Connect IQ store. Is this a related issue?

Thank you in advance for any assistance!

0 EXPRESSCUSTOMERCARE over 10 years ago

ursaminor00_

Have you checked the date/time/timezone on the computer? What version of Express are you using? You can try following the steps below:
What should I do if I receive a server error while using Garmin Express?

Albert

0 Former Member over 10 years ago

I have followed the guide you listed, but to no avail. I also double checked my date/time/time zone settings. And the version of Express I'm using is current. I've uninstalled and re-installed twice in an effort to make sure of that. Everything seems to be in order on my end.

0 EXPRESSCUSTOMERCARE over 10 years ago

ursaminor00_

You can try restarting your modem/router and attempt to connect again with Express. If that does not resolve it I would recommend contacting product support for additional troubleshooting.

Anthony