This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Unable to send data to devices

Former Member over 10 years ago

Such a frustrating day !!!!! GARMIN Connect / Express does not send to devices anymore. I have EDGE 1000 and FR 620 and both are totally useless at the moment as I cannot load any data, especially workouts and training plans.

In the Classic it hangs saying "Processing data to write"

In the Modern it hangs saying "Loading".

I have to then close Connect to do anything else.

Can anyone give some advise what to do in this case.

0 EXPRESSCUSTOMERCARE over 10 years ago

DARIDER

I have just tested sending Workouts and Training Plans to the 1000 and FR 620. The data was able to transfer successfully to my devices . What browser are you using and have you tried other browsers to see if it makes any difference? Has this ever worked for you or is this something new? What version of Express and what version of the browsers are you using?

Mike

0 Former Member over 10 years ago

Hi Mike,
In the past I was able to do all transferring of data successfully to both devices. However since (approx.) one month back I have had no luck whatsoever in transferring the calendar and workouts data to either device. Transferring routes to the EDGE 1000 is still functioning without any problems.
I currently have GARMIN Express version 4.0.19.0 installed. I believe this is the up to date version. I am using Internet Explorer version 10.0.0.9200.16798
This is the only browser that I am using.
Thanks for any help

0 EXPRESSCUSTOMERCARE over 10 years ago

DARIDER

As we are not having any problems, I would recommend trying a different browser, or updating IE to the newest version to see if that makes a difference. If you continue to have problems after that, I would suggest contacting support.

Albert

0 Former Member over 10 years ago

Albert, thanks
Upgraded to IE 11 and data transfer to both devices is now functioning again.
Still have a problem with PC identifying EDGE 1000 when plugged into USB port. I have to connect using the Hold Lap button down while pluging in method.
Do you have a fix for that ??

0 SUSSAMB over 10 years ago

You might want to run through this FAQ

https://support.garmin.com/support/searchSupport/case.faces?caseId=%7B9b0aa260-3f4b-11e4-eaba-000000000000%7D