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Garmin Express stuck configurating the device 910 xt

Former Member over 10 years ago

I bought a 910xt on February. Everything was working well until early April.
At this time, Garmin connect didn't download any data from the device. So I uninstalled/installed Garmin Express, but it now stays stuck in early configuration mode, after connecting to my account and giving a name to the device.

Any advice?

Best regards,

Pierre

0 EXPRESSCUSTOMERCARE over 10 years ago

Kooki777

There maybe an issue with the device already being in the account. I would log into connect and perform the following:

Click the 3 lines in the upper left
Click devices
Click the gear icon
Click remove

Once that is done I would suggest attempting to add the device back to Express after ensuring the date/time/timezone are correct on the computer.

Albert