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There was an error syncing with garmin connect

M-HOOGENBOOM
over 9 years ago
Since a week or two I can't sync via Garmin Express anymore. How can I see what the problem is, the error message is a bit generic?

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  • 0 over 3 years ago

    tl:dr:

    If sync fails after completing a activity, try deleting the latest .fit file.

    Seems like a corrupt .fit file can break the sync.

    You find it at \Garmin\Activities when you connect the device via usb

    Just in Case anybody runs into the same error, here is what fixed it for me (Garmin Edge 800, Windows 10, Garmin Express everything updated as of 21.03.2021)

    After all the syncing & reinstalling, deleting folders as decribed in this thread failed, i try to upload my latest activity manually by uploading the .fit file to the garmin connect page - and got an error...that got me thinking.

    Turns out that the .fit file is corrupt. - after deleting it (...and thus loosing that specific activity) everything works again!

  • +1 over 3 years ago in reply to 8529903
    8529903 said:
    Turns out that the .fit file is corrupt. - after deleting it (...and thus loosing that specific activity) everything works again!

    If the activity is important, rather than deleting the corrupt file, move it off of the device. Then zip the file and attach it here so we can try to repair it (Insert > Image/video/file).

  • 0 over 3 years ago in reply to seilogramp

    I am having the same problem. I moved all my fit files off the device and still get error "There was an error syncing with Garmin Connect." My device (edge 510), express and connect are all up to date. I have deleted the sync folder. Any clues on what else I could try.

  • 0 over 3 years ago in reply to 9712784

    Are you trying to sync an activity?

  • 0 over 3 years ago in reply to seilogramp

    There are none left on my device to sync - I moved them all on to my hard drive.

  • 0 over 3 years ago in reply to 9712784

    . Still some corruption on there. Try a factory reset. Puts everything back to "day one" condition.

    Tools > System > Device Reset > Factory Reset > Reset all user settings

  • 0 over 3 years ago in reply to seilogramp

    Thanks but still no luck. - Same error message appears on Garmin Express when I plug in via usb on computer. Opened up Connect on my phone and re-paired  to Bluetooth connected to the edge 510. The express sync goes halfway then fails?

  • 0 over 2 years ago in reply to 9712784

    I have the same problem on a brand new GPSMAP 66i ....unbelievable that it is stock and still has an issue!!!!