910XT hangs at 50% / halfway through syncing

BAMBONE

I am sorry for the troubles. I see your 910XT was able to sync an Activity and Weight data on the 17th. Did you have any data for the 18th? I do not see any obvious reason fore the described behavior based on your description or by looking at your account. When you remove the 910XT from Express, be sure to select the option to remove from Connect as well. This will not delete any activities already uploaded. If you no longer use the Forerunner 405, I suggest you Retire or Remove it. Go to the Devices menu then select the 405, click the gear icon under the Sports tab to choose one of those options. Connect was showing a Software Update item in the Sync menu for the 405 which might have been causing Garmin Express to hang up. I removed the Software update item so it should not return. The firmware for the Forerunner 405 cannot be updated using Express but the option has not been entirely removed yet.

You mentioned doing a Master Reset on the 910XT recently so you shouldn't have any old activities remaining in the History menu on the watch. It is best to keep them as clean as possible. Try syncing another activity today. If you still have sync issues please let me know but I also recommend you contact Garmin Support in your region by phone. Rarely is there a simple one size fits all resolution for these issues available via the forum. 90% of the time a suggestion to add/remove and or Master Reset the watch is a standard suggestion unless. Account issues are a factor at times but there is nothing wrong with your Connect account. These issues tend to be very user or environment specific. Again I am sorry for the troubles. Let me know what happens on your next sync along with any error messages and we can go from there.

Curt

I'm having similar issues with my 910XT since the Garmin Express upgrade. I managed to get it to do it by uninstalling everything, then it was okay for a while but my had trouble with my last bike ride and finally got that to work by setting transfer all (took hours and ran the battery out in the process), but can't find a way to download my last run now. It's on the watch under history but Express doesn't download it. There is clearly a fault with the new software and it would be better if Garmin owned up and found a solution.

I am having the same problems with my 310xt. It keeps telling me that re-authentication is required.

I have done a master reset, removed and re-installed express. Can't get my courses across and now my runs are not updating.

OFFROADRUNNER

See if the files have been saved to the computer. If the files have been saved to the computer, you can manually import them into Connect only you would navigate to the file location on the computer and not the device. These two FAQs will assist you with this:


Where do my activities go on the computer before they are uploaded to Garmin Connect?

How do I manually upload data from USB Mass Storage devices to Garmin Connect?

If the files fail to import, they may be corrupted. There are post on this forum in other sections on how to fix a corrupted file, you may find additional support there.

The device may need to be master reset to clear off corrupted data.

Or you can contact Product Support by phone for further assistance.

Lisa

I checked that and there were no recent files downloaded to the PC. I've checked the folder mentioned in the above link (it's Fit Type 9 rather than 4) but here is only a 1kb file called 62766662400000000065535 with no extension. Certainly no files like I've seen previously that could be imported to Sporttracks or Garmin Connect.

The problem seems to be that Express sees the new activity, stores it to history on the device and zeros the screen ready for a new activity but then doesn't upload it anywhere. As a result it thinks that it's an old activity which it ignores. Attempts to make it upload all activities result in hours of syncing (literally) but it still doesn't find the new activity so if it's corrupted it must be Express that's to blame.

Finally after days of playing with this, I have managed to find a plugin for Sporttracks that can see the file and download it to SportTracks, I've then been able to export it and get it into Connect. If that plugin can see it, it can't be corrupt surely? What is the last version of Express doing - looking across this forum there are loads of people having issues who have used Connect for years without issue until this upgrade. When will Garmin admit that there is an issue and go and fix it?

I am having exactly the same problem with my 310XT. Tries to sync, progress bar goes nowhere or gets to half way and starts again. Sometimes it asks for re-authentication at the half way point and when you login it seems to finish but no data is transferred. Was all good until around April 11.

I think it is related to the Garmin Express upgrade.

I've tried removing history and a master reset. Ended up losing some data.

This is incredibly frustrating. Had a great device for 6 months and now it's useless to me as I can't see my splits, track my runs or see heart rate data.

smithers_au and ADRIANM68

We are currently working on the re-authentication error message. Try deleting the sync folder and attempt to sync again to see if this will correct it. The sync folder is located at: C:\ProgramData\GARMIN\CoreService\Devices\(unitID folder)\Sync

You can also contact Product Support by phone for further assistance.


Anthony