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Express response slow

win 7 x64
I was happy with 4.0.7
but 4.0.11 and 4.0.13 are not very responsive......

with version 4.0.7 ..it will detect bt signal and sync fast
updated versions are just sitting there ..took 2-3 minutes to catch the signal and sync...

during the 2-3 minutes..the Connect is just sat there with no sync bar....

what had been changed.....?

0 EXPRESSCUSTOMERCARE over 10 years ago

cf3838

You can view the change log in the sticky at the top of the forums. Express uses ANT+ to transfer data wirelessly with a vivofit. When the device is in range, and has data to sync, the sync will start once it receives a good connection. Did you have any other wireless devices in range? Was Bluetooth enabled on a device within that range? These things can sometimes cause sync issues, or a delay in a good connection in order to start the sync. I would typically recommend when wanting to sync with an ANT enabled device to put the device on a table close to the ant stick, and then come back in a couple minutes to view the data in Connect.

Albert

0 cf3838 over 10 years ago

I will try will only pc and vivofit on...and all bluetooth will be off..
will let you know.

0 cf3838 over 10 years ago

It is same slow responses......there is no other bluetooth around.
Computer's wifi is "on" of course..

I have to say 4.0.11, 4.0.13 is not the same as 4.0.7

Garmin should have a previous version Connect depository so user can go back to working version.

thx..