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Garmin Express - Installing problem Garmin Device Interaction Service failed to start

Former Member over 10 years ago

Hello,

Garmin : nüvi 765
Garmin Software : updated OK (device succesfully recognized and updated via Communicator Plugin v420 in MS IE)
System : MS Windows7 x64
MS .NET Framework : 4.5.2
Garmin Express : 4.0.13.0

Problem : During installing of Garmin Express the process stopped on ~60% with the next erreur message : Service 'Garmin Device Interaction Service' (Garmin Device Interaction Service) failed to start. Verify that you have sufficient privileges to start system services.

I have administrator rights on my PC. I tryed to launch Garmin Express installer like an administrator - no changes.
I tryed to launch with the differents back-compatibility options - no changes.
I reinstalled MS .NET Framework - no changes.

How to resolve this problem?

Thank you in advance for your help!

With best regards,
Victor

0 Former Member over 10 years ago

I'm running Windows 7 x64 Ultimate, with .NET 4.5 installed (CLR v4.0.30319 with v4.5 libraries).

I'm trying to install Garmin Express 4.0.13.0.

During install, I get this message:

---------------------------
Garmin Express
---------------------------
Service 'Garmin Device Interaction Service' (Garmin Device Interaction Service) failed to start.  Verify that you have sufficient privileges to start system services.
---------------------------
OK   
---------------------------

When I inspect the system log, I get further details about the service failure to start up:

Application: GarminService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: Autofac.Core.DependencyResolutionException
Stack:
   at Autofac.Core.Resolving.ResolveOperation.Execute(Autofac.Core.IComponentRegistration, System.Collections.Generic.IEnumerable`1<Autofac.Core.Parameter>)
   at Autofac.Core.Lifetime.LifetimeScope.ResolveComponent(Autofac.Core.IComponentRegistration, System.Collections.Generic.IEnumerable`1<Autofac.Core.Parameter>)
   at Autofac.Core.Container.ResolveComponent(Autofac.Core.IComponentRegistration, System.Collections.Generic.IEnumerable`1<Autofac.Core.Parameter>)
   at Autofac.ContainerBuilder.StartStartableComponents(Autofac.IComponentContext)
   at Autofac.ContainerBuilder.Build(Autofac.Builder.ContainerBuildOptions)
   at Garmin.Omt.Service.Program.Run()
   at Garmin.Omt.Service.Program.Main(System.String[])

There's no difference with running as an administrator.

My maps are increasingly out of date. If I'm not mistaken, there's no way of updating my lifetime maps without running Garmin Express.

0 Former Member over 10 years ago

I did a little more digging. I ran the service directly from the command line (while the installer was still open with its error) and got an extended stack trace, mentioning some paths:

/c/Program Files (x86)/Garmin/Device Interaction Service$ ./GarminService.exe



Unhandled Exception: Autofac.Core.DependencyResolutionException: An exception was thrown while invoking the constructor 'Void .ctor(System.String, System.String)' on type 'AntManager'. ---> Could not find a part of the path 'C:\ProgramData\Garmin\CoreService\Passkeys'. (See inner exception for details.) ---> System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\ProgramData\Garmin\CoreService\Passkeys'.

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, Object dirSecurityObj, Boolean checkHost)

   at System.IO.Directory.InternalCreateDirectoryHelper(String path, Boolean checkHost)

   at System.IO.Directory.CreateDirectory(String path)

   at Garmin.Omt.Device.IO.DotNet.Ant.AntManager..ctor(String appName, String passKeyPath)

   at lambda_method(Closure , Object[] )

   at Autofac.Core.Activators.Reflection.ConstructorParameterBinding.Instantiate()

[...]

C:\ProgramData\Garmin was an old directory I had on my system from previous Garmin software. It was empty, and did not include CoreService, never mind CoreService\Passkeys.

I deleted this old directory and tried to install again; it got as far as a full install.

0 EXPRESSCUSTOMERCARE over 10 years ago

Typically when the Garmin Device Interaction Service failed to start, it is related to permission or Microsoft .NET Framework issues. To try and resolve this, try the following:

Make sure the account currently signed in is the Administrator account and has full control of the C:\ProgramData\Garmin\CoreService folder and subfolders
Turn off or temporarily disable security and antivirus applications on the computer
If the computer is running Windows Vista or Windows 7, repair Microsoft .NET Framework 4.5: http://www.microsoft.com/en-us/download/details.aspx?id=30135
Restart the computer after the repair

If the Garmin Device Interaction Service still fails to start, contact Product Support by phone for further assistance.

Lisa