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Garmin Express 4.0.13 not Posting Activities to Garmin Connect

awilson2474
over 10 years ago
Hello Garmin,
It appears that I am having the same issue as many of your users. I thought that I would post my experience in the hope that it will help you diagnose the problem.

Windows 8.1
Garmin 310XT, Software 4.50

After having the issue that my 310XT syncs with GE - but the activities do not show up in Garmin Connect I completely uninstalled Garmin Express and went through the following steps.

Step 1: Installed Garmin Express 3.2.29
* Uninstall current version of GE
* Restart computer
* Install GE 3.2.29
* Restart computer
* 310XT syncs with Garmin Express (3.2.29)
* Activities show up in Garmin Connect
* Delete All History on 310XT (in case one of the activities was corrupt)

Step 2: Update Garmin Express to 4.0.13
* Update GE version using program updater
* Restart computer
* Create a dummy activity
* 310XT syncs with Garmin Express (4.0.13)
* Dummy activity does not show up in Garmin Connect
* Follow the following instructions
  • Quit Garmin Express
  • Press the Windows Key + R
  • Type %programdata%
  • Click OK
  • Open the Garmin folder
  • Open the CoreService folder
  • Open the Devices folder
  • Open the Unit ID folder of your device
  • Delete the Sync folder [note: only thing in this folder was CompletedUploadsV2.xml]


* Delete All History on 310XT (in case one of the activities was corrupt)
* Create a dummy activity
* 310XT syncs with Garmin Express (4.0.13)
* Dummy activity does not show up in Garmin Connect

Step 3: Uninstall Garmin Express (4.0.13) - Reinstall GE 3.2.29
* Uninstall Garmin Express 4.0.13
* Restart computer
* Install GE 3.2.29
* Restart computer
* Create a dummy activity
* 310XT syncs with Garmin Express (3.2.29)
* Dummy activity shows up in Garmin Connect
* Delete All History on 310XT (in case one of the activities was corrupt)

Step 4: Uninstall Garmin Express (3.2.29) - Reinstall GE 4.0.13
* Uninstall Garmin Express 3.2.29
* Restart computer
* Install GE 4.0.13
* Restart computer
* Create a dummy activity
* 310XT syncs with Garmin Express (4.0.13)
* Dummy activity does not show up in Garmin Connect
* Delete All History on 310XT (in case one of the activities was corrupt)

I have tried to be thorough and systematic in this process. In my case at least, I don't think that the problem lies with the Sync folder. Every time that I have checked this folder it only contains the "CompletedUploadsV2.xml" file. According to what has been written on this forum, the fact that this folder is empty after a sync event means that the activities have been sent to Garmin Connect and Express deletes the activity files.

When I look at my device in Garmin Connect, it will show the last Sync event that correlates with the last sync with version 3.2.29. When I have a subsequent sync in version 4.0.13, it is not recognized in Connect.

I would like to be part of the solution. If there is a trial that you would like for me attempt, please let me know. You also have my permission to look into my Garmin Connect account to see if you can find something there.
  • Former Member
    0 Former Member over 10 years ago
    With version 4.0.7.0 the synchronisation was not problem.
    However with 4.0.13.0 it asks everytime to login agian, and the synchrnisation with Garmin Connect is NOT performed.
    So version 4.0.13.0 IS THE PROBLEM. Can you fix it Garmin?
  • 0 over 10 years ago
    That may be true, equally it may not ... have you tried removing then reassociating your device with Express?

    http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={8a5f1480-ddf1-11e2-7dd9-000000000000}&kbName=garmin

    If that doesn't help which device are you using?
  • Former Member
    0 Former Member over 10 years ago
    I have removed my 310XT and connected it again to garmin Expres. It does NOT help!
    With version 4.0.2.0, 4.0.7.0 there where no problems, but with 4.0.13.0 (the last update after 4.0.7.0) the problems started.
    I am using the buildin update in Garmin Expres, so I don't think the previous version is stored on my computer.
    If so: where is it stored? I want to go back tot 4.0.7.0......

    Best regard,
    PeterHulst
  • 0 over 10 years ago
    That may be true, equally it may not ... have you tried removing then reassociating your device with Express?

    http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={8a5f1480-ddf1-11e2-7dd9-000000000000}&kbName=garmin

    If that doesn't help which device are you using?


    I'm using the 310xt. I tried every single solution posted. I've reloaded software, unpaired and paired the device, deleted files and directors and the only thing that worked was do downgrade Garmin Express to 3.2.27.0. Today, I got the "Cannot connect to the Garmin Server" error. But on a second and third try, all of my activities, including ones I had previously tried to upload for the past week, all finally went to garmin connect. There is definitely something wrong with version 4.0.xx version of Garmin Express.
  • Former Member
    0 Former Member over 10 years ago
    I'm using the 310xt. I tried every single solution posted. I've reloaded software, unpaired and paired the device, deleted files and directors and the only thing that worked was do downgrade Garmin Express to 3.2.27.0. Today, I got the "Cannot connect to the Garmin Server" error. But on a second and third try, all of my activities, including ones I had previously tried to upload for the past week, all finally went to garmin connect. There is definitely something wrong with version 4.0.xx version of Garmin Express.

    Version 4.0.2.0 and 4.0.7.0 did work very well; however 4.0.13.0 does NOT work with the 310 XT.
    Now I am using 3.2.28.0 (which I had saved) and everything works fine....
  • Former Member
    0 Former Member over 10 years ago
    I have been having the same problem since 7th March!!!! where can I get a copy of v 3.2.28.0 ?
  • 0 over 10 years ago
    I have been having the same problem since 7th March!!!! where can I get a copy of v 3.2.28.0 ?


    Hi WendyG123,

    I asked a couple of days ago and they provided me with a link.

    Check here:

    http://www.gawisp.com/perry/garmin_uilities/
  • Former Member
    0 Former Member over 10 years ago
    thank you

    I have been tying to find old version
    this fixed my sync issues
  • Former Member
    0 Former Member over 10 years ago
    Version 4.0.2.0 and 4.0.7.0 did work very well; however 4.0.13.0 does NOT work with the 310 XT.
    Now I am using 3.2.28.0 (which I had saved) and everything works fine....


    It is good to mention that TODAY also version 4.0.13 works now. So I think that on Garmin's server site there were problem.
    I have tried two now two time and it workes well!!

    Best regards,
    Peter