Hi,
i can't sync with Garmin Express. When i connect Fenix2, Garmin express says that this device is not compatible with GE, and that i have to download Garmin Map updater. It is uncorrect and i can't find a solucion for this.
How long have you had the fenix2? It may be that the firmware is older and needs updated. The current firmware for the device is version 4.40. I suggest you use Garmin Web Updater to update the firmware if needed then try again.
If you continue to have troubles please send us the UnitID of the device which is listed in Web Updater when the device is detected. If the device was sold as refurbished then there might be a small back end database issue we need to fix.
Hi, the firmware is 4.40. I have update it before send this message, but the problem continue beeing the same. The unit ID is the following: 3884689447
I have the unit since yesterday. And it is sold as refurbished.
So, i wait for a solucion please because i can't sync with my computer, Garmin Connect ... :-(
Well, i called to support service. Here said me that i have to update Garmin express (did) and then i have to reset my device (did). Now the first advise of Garmin express don't appear but the problem now is that the device don't appear when i conect it... Don't do anything when i click in "add device" and i conect the usb to my computer. So i don't know what can i do now. I hope that you can help me please.
I am sorry for the troubles. The fenix2 is a mass storage device so the computer should see it as a drive, ex, Garmin E:, F:, G: etc.. Simply updating Express or resetting the device would not effect its ability to be seen by the computer as a mass storage device. I suggest you disconnect the USB cradle, remove the fenix2 from the cradle, restart the computer then connect the USB cradle to a USB port on the back of the computer. Once the computer starts up, put the fenix2 in the cradle then open your MyComputer/Computer window. The fenix2 should show up as a Garmin drive then open Express and it should detect the device. The FAQ article, Why doesn't my computer detect my device when it's in USB Mass Storage Mode? has other useful information if the computer cannot detect the device.
