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My Garmin 310xt is not connecting to garmin express via PC/Mobile App

Former Member over 10 years ago

Downloaded Garmin express in PC, trying pairing for my device, but device is not getting detected.
but my friend's garmin 310 xt is getting detected.
also tried with my mobile app, same case
went to settings in my 310xt watch and changed settings to data transfer to yes and pairing to yes but no luck
tried pairing in close range of ANT stick only

is there any problem with my watch?

0 EXPRESSCUSTOMERCARE over 10 years ago

[email protected]

The Forerunner 310XT will not pair with a mobile phone since it lacks BLE (Bluetooth). Please see the instructions in the FAQ: What troubleshooting options can I try when my ANT enabled fitness device will not upload data? You might also check the SW version on the ABOUT screen and verify the version is 4.50. With the SW version at 4.50, a Master Reset should resolve communication problems between the ANT stick and the 310XT. If none of these suggestions resolve the problem and you have another watch there that works as it should, the watch in question will need to be replaced. Let us know if you have any other questions.

Curt

0 Former Member over 10 years ago

Procedure to return the Garmin 310-xt watch

Hi,

I would like to return the garmin 310-xt watch for full refund.
I purchased the same from walmart store online-site to store.
Unfortunately I dont have the receipt for the same.
I purchased the watch as guest user.

Kindly help me regarding this.

Regards,
V N Balaji

[email protected]

The Forerunner 310XT will not pair with a mobile phone since it lacks BLE (Bluetooth). Please see the instructions in the FAQ: What troubleshooting options can I try when my ANT enabled fitness device will not upload data? You might also check the SW version on the ABOUT screen and verify the version is 4.50. With the SW version at 4.50, a Master Reset should resolve communication problems between the ANT stick and the 310XT. If none of these suggestions resolve the problem and you have another watch there that works as it should, the watch in question will need to be replaced. Let us know if you have any other questions.

Curt

0 EXPRESSCUSTOMERCARE over 10 years ago

[email protected]

I am sorry for the troubles. You will have to return the watch where it was purchased. We are unable to provide full refunds for purchases at retail stores. It is possible that an exchange can be arranged but you will need to contact Garmin Product Support by phone. Click the "Support" link in the upper right corner of www.garmin.com for contact information in your region.

Curt