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Garmin Express Error When Pairing - Device Found, Unit ID Invalid

Got this message with garmin express since I have my Fenix (sn 2QA008985, unit id 3855523638, FW 4.80, GPS 3.30), same message with garmin connect for Android, don't know if something can be done about it, i've searched in forums and web but never found a solution any suggestion?

thanks

0 SUSSAMB over 10 years ago

Unit ID is contained within the GarminDevice.xml file

Open that file using a web browser or any program that will read xml files and see what it says is the unit ID, it's about 4 or 5 lines down. Does it match with what you believe it should be? If not delete the file from your Fenix and reboot it, that will recreate the file which should now show the correct ID.

If that doesn't help call Garmin Support.

0 EXPRESSCUSTOMERCARE over 10 years ago

AURADIN

The registration in your myGarmin account needed to be fixed. Please make sure you have the latest version of Garmin Express installed then add the fenix again. Please let us know if you continue to have troubles. I will want to get the GarminDevice.xml file from you at that point.

Curt