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Express Error

My vivofit got updated to software v 3.70
the home page shows correctly
but if you to tools... utility
it still say v3.60

which is correct?

0 pshare over 10 years ago

I would think a sync with Express would fix that.

0 cf3838 over 10 years ago

sync'ed 3 times...
same result...

never succeeded to sync to Garmin Connect....

0 EXPRESSCUSTOMERCARE over 10 years ago

cf3838

I am sorry for the troubles. Try deleting the vivo from Express/Connect, restarting the computer, then adding it back again. This should correct the SW version showing in Express. The software update is supposed to correct the step sync issue. The Step data from today should sync but you will still probably loose the step data from previous days that did not sync.

Again I am sorry for the troubles.
Curt

Curt

0 cf3838 over 10 years ago

Thx..will try tomorrow..

so far...I don't have any success at all to get sync to Connect..

sync bar ran..at the end..

sync error..

I had deleted and add device again yesterday before v3.70 updaye..

not syncing...