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NuMaps Lifetime Australia & New Zealand-Here 2015.40

Former Member over 10 years ago

Once again I am having problems with the latest map update for my Zumo and Nuvi devices.

I have been able to update the GPS devices but I am unable to update Basecamp on my computer.

When I try to update the computer with Garmin Express V3.2.28.0 I get an error message "Garmin Elevated Installer has encountered an Error and needs to close" the map software continues to download but gets stuck in "Configuring" stage. I left it running all night but was still in "Configuring" phase this morning.

I tried to update Garmin Express to the latest version 4.0.2.0 and a window appears to advise my OS (XP Sp3) is not compatible with the latest version and directs me to use MapUpdater V3.3.4. When I run this program I get a window with "A Map is Available to Purchase" or "Exit" options only. If I choose the "A Map is Available to Purchase" it takes me to the Garmin Shop.
As I have Lifetime Maps on both my devices I do not need to purchase maps.
How can I update Basecamp to the latest map version?

0 EXPRESSCUSTOMERCARE over 10 years ago

[email protected]

I am sorry for the troubles. According to your myGarmin account the map updates were unlocked for both devices today. If you have trouble with the Garmin Map Update application installing the maps to the computer try repairing your Microsoft .NET Framework install. The Garmin Map Updater runs on top of the .NET Framework so any problems with it will effect the Map Updater.

What should I do if I encounter a Microsoft .NET Framework error while installing or using a Garmin application?

If you continue to have troubles I suggest you contact Garmin support by phone.

Curt