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Win 10, Forerunn405CX Garmin Express. Cannot transfer data

Former Member over 10 years ago

I would like to transfer my training information off my Forerunner 405CX (Ant+) and put it on to Garmin Connect. Even better, forget about Garmin Connect and just get it onto my PC.

Garmin express knows what kind of Garmin Device I have, and gives me a pretty little spinner, but nothing else seems to happen.

Here is a log. Any suggestions?

Many thanks

regards,
/alan
--------- [ Thread 1 ] ----------------+-------+------+---+--->
2015-02-09 22:24:45.386462 (UTC+00:00) | 9396 | 1 | I | Looking for config in C:\ProgramData\Garmin\Express\keeprunning.config
2015-02-09 22:24:45.388464 (UTC+00:00) | 9396 | 1 | I | new service starting (Main).
2015-02-09 22:24:45.389464 (UTC+00:00) | 9396 | 1 | I | New service starting (Win). Looking for configuration file C:\ProgramData\Garmin\Express\keeprunning.config
2015-02-09 22:24:45.390465 (UTC+00:00) | 9396 | 1 | I | Partial initialization complete
2015-02-09 22:24:45.390465 (UTC+00:00) | 9396 | 1 | I | Client Version: 3.2.27.0.f99ec17
2015-02-09 22:24:45.390465 (UTC+00:00) | 9396 | 1 | I | Operating System Version: 602
2015-02-09 22:24:45.391466 (UTC+00:00) | 9396 | 1 | I | Installed .NET Version: 4 Service Pack 0
2015-02-09 22:24:45.391466 (UTC+00:00) | 9396 | 1 | I | .NET 4.0 Patch Installed: No
2015-02-09 22:24:45.391466 (UTC+00:00) | 9396 | 1 | I | .NET 4.0.3 Update Installed: No
2015-02-09 22:24:45.391466 (UTC+00:00) | 9396 | 1 | I | .NET 4.5 Update Installed: Yes
2015-02-09 22:24:45.398475 (UTC+00:00) | 9396 | 1 | I | CoreService.GetChannel() {
2015-02-09 22:24:45.398475 (UTC+00:00) | 9396 | 1 | I | Waiting while connection to service is established...
--------- [ Thread 4 ] ----------------+-------+------+---+--->
2015-02-09 22:24:45.399549 (UTC+00:00) | 9396 | 4 | W | CoreService.ConnectThread_Run() {
2015-02-09 22:24:45.399549 (UTC+00:00) | 9396 | 4 | I | CoreService.set_ApiStatus() {
2015-02-09 22:24:45.399549 (UTC+00:00) | 9396 | 4 | I | status = Connecting
2015-02-09 22:24:45.401473 (UTC+00:00) | 9396 | 4 | I | }
2015-02-09 22:24:45.404475 (UTC+00:00) | 9396 | 4 | W | Service is running, but WCF channel is not open.
2015-02-09 22:24:45.464507 (UTC+00:00) | 9396 | 4 | I | CoreService.set_ApiStatus() {
2015-02-09 22:24:45.464507 (UTC+00:00) | 9396 | 4 | I | status = Available
2015-02-09 22:24:45.464507 (UTC+00:00) | 9396 | 4 | I | }
2015-02-09 22:24:45.464507 (UTC+00:00) | 9396 | 4 | W | }
--------- [ Thread 1 ] ----------------+-------+------+---+--->
2015-02-09 22:24:45.465507 (UTC+00:00) | 9396 | 1 | I | ApiStatus changed to Available.
2015-02-09 22:24:45.465507 (UTC+00:00) | 9396 | 1 | I | }
2015-02-09 22:24:45.513541 (UTC+00:00) | 9396 | 1 | I | Client Version: 3.2.27.0.f99ec17
2015-02-09 22:24:45.594609 (UTC+00:00) | 9396 | 1 | I | Initializing DotNetAgentFactory with ANT support disabled.
2015-02-09 22:24:45.630636 (UTC+00:00) | 9396 | 1 | I | Ignoring device attached operations because device is ANT
2015-02-09 22:24:45.651650 (UTC+00:00) | 9396 | 1 | I | Map update pod loaded
2015-02-09 22:24:45.652650 (UTC+00:00) | 9396 | 1 | I | Map update pod loaded
2015-02-09 22:24:45.653651 (UTC+00:00) | 9396 | 1 | I | Purchasable info pod loaded
2015-02-09 22:24:45.654652 (UTC+00:00) | 9396 | 1 | I | Purchasable info pod loaded
2015-02-09 22:24:45.654652 (UTC+00:00) | 9396 | 1 | I | Sync pod loaded
2015-02-09 22:24:45.656653 (UTC+00:00) | 9396 | 1 | I | Updates loaded
2015-02-09 22:24:45.659655 (UTC+00:00) | 9396 | 1 | I | FreeViewModel..ctor() {
2015-02-09 22:24:45.659655 (UTC+00:00) | 9396 | 1 | I | FreeViewModel loaded.
2015-02-09 22:24:45.659655 (UTC+00:00) | 9396 | 1 | I | }
2015-02-09 22:24:45.660656 (UTC+00:00) | 9396 | 1 | I | Reinstall loaded
2015-02-09 22:24:45.664659 (UTC+00:00) | 9396 | 1 | I | Device Info loaded
2015-02-09 22:24:45.671678 (UTC+00:00) | 9396 | 1 | I | ConnectNewDeviceViewModel loading
2015-02-09 22:24:45.671678 (UTC+00:00) | 9396 | 1 | I | ConnectNewDeviceViewModel loaded
2015-02-09 22:24:45.671678 (UTC+00:00) | 9396 | 1 | I | Schedule loaded
2015-02-09 22:24:45.671678 (UTC+00:00) | 9396 | 1 | I | About loaded
2015-02-09 22:24:45.672664 (UTC+00:00) | 9396 | 1 | I | Settings loaded
2015-02-09 22:24:45.682659 (UTC+00:00) | 9396 | 1 | I | NewDeviceViewModel loading
2015-02-09 22:24:45.682659 (UTC+00:00) | 9396 | 1 | I | NewDeviceViewModel loaded
2015-02-09 22:24:45.952192 (UTC+00:00) | 9396 | 1 | I | GInternet.OnIsConnectedChanged() {
2015-02-09 22:24:45.952192 (UTC+00:00) | 9396 | 1 | I | isConnected = True
2015-02-09 22:24:45.952192 (UTC+00:00) | 9396 | 1 | I | }

0 EXPRESSCUSTOMERCARE over 10 years ago

hamacting

So the Forerunner 405CX shows up to add to Garmin Express, yet when you click on "Add Device" is this where you are getting the orange spinner? What should happen is it will ask you to sign into your account or create a new one. This operates by using a mini web browser in the application in order to bring up the Single Sign On (SSO) window. It's possible if this is not coming up that an internet setting could be blocking the program. I would make sure that any firewalls or proxy settings are set to default or turned off to allow Garmin Express to connect properly.

Also, I'm just throwing this out there, Windows 10 is not yet officially supported as it is not even in Consumer Preview yet. That doesn't mean that Garmin Express will not necessarily work, yet it could be a factor at this point and there may be a lot of variables that we would be unable to test on our end. I would go ahead and treat this at this point as a connection issue and try following the steps in this article How do I correct the Unable to connect with Garmin Services error message in Garmin Express?

If this doesn't work, I would recommend trying this device with a supported OS for the time being.

Ryan