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Cannot sync

HIROWAT
over 10 years ago
Hi,

I cannot sync my latest activity from my 310xt using garmin express.
Because of the many issues with Garmin Express I am using a new windows 8.1 computer.
The computer has only ever had Garmin Express on it and the installation media is from MSDN.
The only thing I've used this computer for is using Garmin Express.
The only other thing I've done on this computer is run windows updates.
I went to such extreme measures because I desperately want to be able to use my Garmin and have it sync without having a headache every time.

I hope that describes the environment of the issue.

When I try to sync, my devices is found, but the only activity (from today) says 'error' after a while and doesn't transfers. This happens in a loop for at least an hour.

How can I debug this?
  • 0 over 10 years ago
    Have you checked your firewall settings? If it's a new computer, I would guess that the default security settings may be at fault.
  • 0 over 10 years ago
    Have you checked your firewall settings? If it's a new computer, I would guess that the default security settings may be at fault.


    It works sometimes, just not in past day.
  • 0 over 10 years ago
    HIROWAT

    Sorry for the difficulties you are having with uploading from your Forerunner 310XT. Try to force send your history to Garmin Connect: [URL="http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={7576dec0-7533-11de-5495-000000000000} &kbName=garmin"]How can I resend my history from my wireless watch to my computer?[/URL]

    Also, refer to our FAQ [URL="http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={600f3dd0-3e6a-11dd-d7af-000000000000} &kbName=garmin"]What troubleshooting options can I try when my ANT enabled fitness device will not upload data?[/URL]

    If necessary, manually upload the activity to Garmin Connect. Our FAQ [URL="http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={b16302a0-02ac-11de-515b-000000000000} &kbName=garmin"]How do I manually upload data from USB Mass Storage devices to Garmin Connect?[/URL] gives detailed instructions on how to do this. Instead of locating the file on your device, you will need to locate the file on your computer. The file location is detailed in this FAQ: [URL="http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={b2320530-05f0-11e4-eaba-000000000000} &kbName=garmin"]Where do my activities go on the computer before they are uploaded to Garmin Connect?[/URL].

    The activity may be corrupted so it may not be writing to the computer. If this is the case, create a manual activity in Garmin Connect and then [URL="http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={acd36fa0-7ac5-11e2-65d0-000000000000} &kbName=garmin"]master reset[/URL] the Forerunner 310XT.

    Again, sorry for the difficulties and if they persist, contact Product Support.

    Lisa