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Can't sync vivofit 1 with PC - GarminExpress

Former Member over 10 years ago

hi all,
I recently bought a Garmin wrist vivofit and arrived at the "synchronize data" can not be displayed "sync" on the bracelet.
I did well, again, read and re-read all instructions and instruction manuals I do not display "sync".
My device is registered on the site, the Garmin Express software with all well everything has.

According to some brief readings, I saw that I was not the only one galérer to synchronize my device.
I do not have a phone compatible with Garmin Express which does not help.

Can I help? Do not hesitate to ask for more information.
I bought this bracelet for use as a watch, maybe use the other functions but considering how I mess ...
Waiting for good news, thank you for reading and see you soon.

(PS : I'm a french and i used google translate)

0 EXPRESSCUSTOMERCARE over 10 years ago

Sheal.

Have you been able to PAIR the device with the computer using Garmin Express? In order to use vivofit you must first visit connect.garmin.com/vivofit and follow the steps to pair your device with your computer. This will tie your device to Garmin Connect allowing you to sync your data that you collect on a daily basis.

If you are experiencing difficulty pairing the vivofit with your computer, or the device still never shows the word "SYNC", contact Product Support for your region.

Lisa

0 Former Member over 10 years ago

hi Lisa,
First of all thank you for your quick response.
I followed to the letter the startup of the device with the instructions on the site and the software.
Once within 3 meters and connected USB key, the watch displays GOAL PAIR and walking.
When lit, and I support a long time he goes out. When off, and I support it gets stuck on long PAIR. When walking on or GOAL, he returns to PAIR and blocked.
Pressing long for "SYNC" with instructions followed to the rule, I can not.
I'll have the support, thank you Lisa.