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This device is not compatible with Express

CHRISAJJ
over 10 years ago
I have a new VIRB Elite action camera and connected it to my pc running the latest version of Garmin Express [3.2.28.0]
The camera is found and the serial number listed but the message says
"This device is not compatible with Express" and the only available action is to Ignore

My Garmin Edge 810 is still listed as is mu Nuvi 2517 sat nav

Any help appreciated!

Chris
  • Former Member
    0 Former Member over 10 years ago
    Same Problem

    ----I purchased two Garmin Elites and the first one synchronized fine with Garmin Express. The second one says "This device is not compatible with Express"
  • 0 over 10 years ago
    JAAR-AVT

    Please call Garmin Product Support. They would need to take a closer look at the GarminDevice.xml files on both of those devices.

    Curt
  • Former Member
    0 Former Member over 10 years ago
    Yep, I have the same problem

    ----I purchased two Garmin Elites and the first one synchronized fine with Garmin Express. The second one says "This device is not compatible with Express"


    Same error message, same version of Garmin Express.

    i fixed it by upgrading my Virb with the old Garmin WebUpdater. I'm now on the latest 3.90.

    I thought this might fix the Garmin Express problem but no, still says "This device is not compatible with Express"

    Garmin, your thoughts?
  • 0 over 10 years ago
    Response was given above, you need to contact Product Support

    North America Support:

    US Toll Free: 1-800-800-1020
    Canada: 1-866-429-9296
    Mon–Thurs: 8 a.m.–6 p.m.
    Fri: 8 a.m.–5 p.m.
    Central Time (closed holidays)

    United Kingdom Support:

    Freephone from UK landline: 0808 238 0000
    Within UK: 0870 850 1242
    Outside UK: +44 870 850 1242

    For other locales please visit: www.garmin.com/support for contact details